First off I want to say, I wanted this place to good. That’s what I heard. This place is so much better than canes. And I believed the recommender. That. Was. My. First. Mistake. Recommendations should be sacred, you should only recommend things you believe in with your whole heart. And I wouldn’t recommend this place to my worst enemy. If hitler was alive, I would tell him to steer clear of this slop. So the fact that someone I consider a friend put this into the same class as canes, I was excited. We pull through the drive through of beautiful streetboro and the sun was setting behind a man in an offputting van. He was scary.This was the first omen. We get to the speaker and I scour the menu. The cashier was nice but couldn’t hear anything, janky speaker box, another sign of things to come. The menu has too many things. This place has 100 too many sauces. I just need one. I get the chicken and waffles(I’m not expecting much, it’s a novelty, I know what to expect) a chicken tender meal, with a diet dr. Pepper, and some Mac and cheese. This place started in the south so I assume these are all items that will be good, atleast sit down restaurant quality tenders. I order the slim sauce, the namesake sauce, it has to be incredible. They named it after the chain, how naive I was. The man in the scary van gets his food, I think he ordered milk as his drink, I wasn’t surprised. We get the food, fast, too fast. We start to pull ahead and a smell hits us. A smell our dirty bodies know all too well, dirty oil. We had such high hopes. It will be as good as canes, if not, better! We thought. Maybe it’s the waffle smell mixing with the chicken smell. It wasn’t. I tell my brother to pull it out, give it a shot, it has to be good, IT HAS TOO. He takes a bite and looks down, disgruntled, broken. It’s bad. So bad. He then pulls out the slim sauce hoping to mask the fishy dirty oil smell that anyone who’s ever been to sheetz or arbys knows too well. He says “brother, this sauce is bad, but even canes sauce can’t fix this”. I can’t believe what this dirty chicken is doing to my brother. I watched him grow up. And to watch him hurt like this, it was too much. I pull over. First I try the chicken and waffles. It’s gross. The waffle doesn’t even hit the expectation of an eggo waffle that wasn’t microwaved enough. The chicken is boring and bad but it’s drenched in syrup. Even with sweet sweet maple syrup, a Canadian would have a hard time getting this down. I throw it back in the bad. I’m down bad but there’s hope. I go to the chicken tender meal. I try the Texas toast first. This place started in Arkansas. It has to be good. It’s not. It’s 1/4 the thickness of a slice of wonder bread. It’s burnt but soggy. It’s yellow like it’s drenched in butter, but tasteless. To put this in the same state as a canes EVEN A DAIRY QUEEN GRILL AND CHILL is an abomination. One bite and it goes to the trash. I go to the fries. You can’t mess up fries and I was promised these were good fries. I’m not a foot fetish guy. But if I was I bet I would love these. They were the consistency of a wet sock. If these are from Idaho, then I’m a New York 10(I’m not). I give in an try the fries in the sauce. What the fricken frick. You named this sauce after your restaurant and it tastes like you mixed miracle whip with frozen orange juice and black pepper. That’s actually too kind. That would have some flavor. The sauce is nauseating. I mean, forget my qt interval and give me 32mg of zofran nausea. I mean, I just found out the love of my life is cheating on me with my best friend nausea. I’m all out of hope. I try the chicken without the sauce, without the syrup, without anything. I can’t get it down. I can’t. Get. It. Down. I’ve eaten shark, alligator, mr. heros, I’ve eaten bad things, my first girlfriend was a hippy. This was worse. The macaroni and cheese was the places saving grace and I wouldn’t feed it to my dogs if I was mad at them. It was microwaved. Idk. What I’m trying to say is. If you don’t like someone, just tell them. Don’t recommend they go...
Read moreStopped in with my two teenage kids for a first time visit. The outside of the building is appealing, fresh and inviting. Walking in the door it carried that same sense of “ok this place looks good!”. The counter is directly inside the door and we were greeted by a young lady wearing her mask, she was polite and welcoming as we made our way to the counter. The options on the menu seemed to be well rounded and the usual chicken place items were all on there. That’s the good stuff.
After placing our order we were given a number and made our way to the filthy drink station. There was spilled soda that looked like someone dumped their cup last week and it just happened to go unnoticed by anyone with a rag. We chose our seat in the completely empty dining room, and began our long wait for what was believed to be the cooks to finish their smoke breaks and come back inside to prepare what we ordered. During our wait it was noticed that upon a closer look, the dining room felt greasy, and had an aroma of a hint of urine, old grease and bad decisions. There was finger prints and smudge marks all over the plastic dividers between booths, and our roll of dollar store paper towels that were on the table was down to its last couple sheets. After about a ten minute wait our food came out, it was hot and freshly made. The chicken tenders were decent, typical chicken tenders. The French fries…. The French fries had me feeling like I just opened up a container of salt and dumped it down my gullet. My mouth was burning and I’m pretty sure a few droplets of sweat dribbled down my forehead as I tried to work my way through the pile of salt with the few French fries added in. The $3 regular size side of coleslaw came out in a small black carry out container that was half full of rubbery cabbage. I think two bites was plenty for me to decide that eh I really didn’t need cole slaw anyways. And last but not least the mango habanero dipping sauce, not sure where they got the recipe for it but it tasted nothing like mangos or habaneros.
Upon leaving my last impression of the place was my visit to the mens room, which was surprisingly worn and dated for such a newly remodeled facility, aaaaand no paper towels in the dispenser. It’s cool though, my jeans worked just as well for drying my hands.
Bottom line- it’s a typical chicken strip joint with typical sides. Yes, it’s a newer looking restaurant, my interactions with the young lady at the register were pleasant, but everything after that was sub par. Dairy Queen’s chicken strip basket is better. I’m not saying that I recommend NOT going to this restaurant, I’m just saying it didn’t leave me...
Read moreHorrible and impatient service in the drive through. This was my second time trying this restaurant. My first time through it was busy, things seem to be rushed and the food was ok but nothing to celebrate. I decided to give them a second chance at a lot less busy time. With only a couple cars in the drive through, the service this time was twice as bad. All items shown on the scrolling marquee as you approach the ordering screen are not available and the people working have no idea what the featured items even were. The incompetent staff constantly cut you off while rushing you through your order. When asking for clarification on a menu item we were given minimal response while again rushed to order. After getting to the window, the manager on duty did nothing but give excuses for the staff's ignorance of what is or is not available as well as their rudeness and poor demeanor. All the while constantly cutting you off as you attempted to respond. Giving such excuses as the age of the employees or their lack of prior work experience. Either way none of the above are good excuses for horrible customer service and inexperience. Bad training and poor management is the only explanation. I understand that this is a new establishment, but that is not an excuse for the lack of being personable. I was then asked to pull to the side and another manager would bring my food out when it was finished cooking and to talk to me. At this point further conversation is not going to resolve the issue. I made the manager aware there was nothing left to talk about and I just wanted my food so that I could feed my family and go home. But yet never even offered as much as an apology. When the food came out I sat in the car and ate. None of it was hot, and the wings were undercooked. Out of an 8 wing meal, 5 of them were still pink and slimy in the center (see picture). The chicken strips were good but would be a lot better if they were hot. The fries leave a lot to be desired and "light ice" in the drinks means that the cups were only 75% full of ice instead of all ice. And to top it all off the strawberry cheese cake jar was laughable. I basically a Mason jar full of whipped cream and a few strawberries sprinkled in for $5.59. I tried to be optimistic that this visit would be better but...
Read more