Elmos — Restaurant in Sturgeon Bay

During our 1st visit two weeks ago we experienced totally incompetent service, but the food was good, so we decided to give them a 2nd chance. Service was terrible this time as well. I won't be back. -- Edit in response to owner's response below -- I have lived in Door County for over 20 years, sir. My family and I are accustomed to long wait times for food, especially during tourist season. It wasn't the long wait time that was the problem last night. If you would have listened to me when I tried to talk you, you would have understood that. We came in around 5:45 last night. Another couple followed us in and ended up sitting across from us. The restaurant was about half full at that time. Our server took our order and a different server took the other couple order. We waited. Other couple received a salad. We had also ordered and waited for ours to come out. And waited. After about 15 minutes, I flagged down our server and asked it I could get my salad. She told me it wasn't ready yet. That the kitchen was busy. I said ok, thinking it was odd that she didn't even go check on it for us. Also, your server never came back our table after this. We waited several more minutes, still no salad. Finally, when one of your workers came out to deliver a pizza to a nearby table, I asked him if he could get our salad. He said he would go check on it. At this point, the couple across from us who came in with us now had their pizza. At this point we had been at your restaurant for about 25 minutes. The man from the kitchen brings us our salad and says something along the lines of our "ticket is next." While we are eating our salad, an older couple comes in and seats themselves on the opposite side. They are taken care of by the same server that took care of the couple that came in with us. We finish our salad. The couple that came in with us are now DONE eating their pizza. We still have not received ours. No one has checked on us, either. We have now been at the restaurant for almost 45 minutes. Then, I see the older couple that came in when we were eating our salad get their pizza. So at this point, clearly something is wrong. The young couple that came in with us are now done eating and are leaving. The older couple that came in 20 or 25 after us have their pizza. So what happened to our pizza? DId the ticket get lost? We don't know, because no one was taking care of us. So when I see you come out, and you are scrambling to help the two older ladies seated near us because they were not being taken care of either, I got your attention. And you literally told me off. I was just trying to figure out why other people were getting their pizza, but we were not. And that line you tried to feed me about people calling it in so it would be ready when they showed up, seriously? We are literally watching and listening to your servers take their orders as they come in. So, thanks for the salad and drinks. Not worth the wait or your attitude, but thanks. People reading these reviews can see your responses. While you may think you are being witty with your condescension, I would like to point something out to you. During slow season in Door County, when the tourists are gone, it is the patronage of the locals that keep our restaurants afloat. And with your attitude, it won't take long for the locals to decide they will...

Edit 6-22-2025 We are coming Monday for our week in DC. I'm trying to find a restaurant to host a dinner party of approx 16 people. I was going over the places we checked out last year. I did love the food here. As a business owner myself I am SHOCKED at the responses posted by the owner!! Instead of taking the lower feedback scores & figuring out how you can improve you are are mocking the customers & telling them not to come back. I know customers can be rude & obnoxious. None of the feedback here has been so. We were there on a Tuesday. & had horrible service. You can't use the, it's a Friday & busy excuse. Just because you're in DC don't assume you will always get customers. You just lost this one & made my decision on what restaurant to host my gathering at much easier! You've been removed from the list!! No wonder your employees have the poor attitude they have.

We arrived at 5 on a Tuesday night. There was a table with 6 people and 2 other tables that were couples. We were a party of 3. We preferred a table vs a booth, however the only table open had 2 chairs. The party of 6 had 2 tables pushed together & had taken 1 of the chairs. Our server was friendly. The food was very good. It definitely needed less arugula & more cheese & meet for $22. I live near Sheboygan, which has the most amazing Neapolitan pizza place, IL Ritrovo. I'm very familiar with this type of pizza. My biggest issue was SERVICE OR LACK OFF. Never got refills on soda. We had to ask for silverware, napkins, etc? I asked for a box & after 15 min went up to get 1. They were not busy enough for the lack of decent service.

It appears that many people are having the same issues. Since a manager/owner can't take 2 minutes to reply I won't be back. I'm looking for someplace in November for a decent size group fir lunch. It...

Proper Neapolitan pizza! Absolutely delicious! I wish I could bring this restaurant home with me to Florida! Locals may not understand this pizza as it is NOT the rubbery, stringy cheese and sauce laden discs that most restaurants in WI serve. This is a pie that deserves some respect. :) It’s made in a proper pizza oven that is known for the char that it creates on the crust and the bottom of the pie. It’s NOT burned! It’s properly cooked in an oven with fire. The pizza crust is thin but has enough body to hold the toppings and has a touch of char on the crust from the wood fire oven, which tastes great and looks amazing. Sauce is flavorful with a touch of tang and just the right amount on the pie. I saw a salad go by that looked really good, which I will try next time. If I lived here this would be a weekly visit. I know they recently opened, and I wish them all the best. I will be back for another pie before I go home, and return on my annual visit. Yay! Elmo’s, plz don’t leave, but if you do, come to Jupiter, FL…...