Cold Stone Creamery — Restaurant in Suitland

This Cold Stone is crap. I am in search of another in my area. I’ve been here 5 times already and the last few times they tried to tell me I couldnt get exactly what I wanted. The first two times they let me order what I wanted without a problem. Now all of a sudden the française won’t allow any substitutions. I went today and they totally ignored me which is very rude and uncultured. Even if your English is not good, it is a good idea to have a proficient English speaker if not just to deal with your English speaking customers after all. Read the room. You are in America and most of the people here speaks English. What I know is, whatever I spend my money on, I want it exactly how I like it not how someone else wants it. My question is, why the switch up? Why cant you do what the last two guys did and charge me extra. I’m frustrated with the lack of customer service and all these monetary vampires that cares nothing about your wants and needs. It seems like all they want is to rape you of your finances without giving you something in return.

So I WALKED OUT. I got nothing. I know my worth and without all of us, you have no business. You can keep you...

DO NOT GO HERE!

I Went this cold stone today with my family and as I trying to order ice cream,they were confused and it was a huge language barrier as I was ordering my ice cream…One of the workers kept trying to convince me to buy French vanilla when I kept insisting I wanted vanilla light…how are you trying to change the customers order when they told you once already?….then I tried to use a gift card and they told me I had to create an account with a third party site just to use a gift card…I walked out and went somewhere else that took my gift card exactly how it was….Go to another cold stone It’s suitland so what did I...

The ice cream is mid okay at best, they don't take time to prepare your order and are extremely stingy with the quantity for toppings. I will also add that their sanitation is poor. I had to ask for them to put gloves on while preparing my order which should be something already in practice. At checkout when I want to use my rewards they bypass them as soon as I put my number in, showing me they only care about the money. There should be care and respect place into an order. It is nice to have a coldstone in my area so put the effort in for your customers if you want the financial and...