Lotus of Siam - Red Rock — Restaurant in Summerlin South

I first heard about this restaurant several years ago from co-workers and because of this, I've always wanted to try this restaurant (before it arrived at the Red Rock location). After the Red Rock location was built, I kept telling my family that I need to try it one day, but I never got around to it. Also, since my daughter is allergic to peanuts, I have a tendency to keep her away from Thai-inspired restaurants because of their robust usage of peanuts and cashews in their entrées. I know that Lotus of Siam does a wonderful job of asking everyone in the party of their allergies, if any...but for me, I'm just overly paranoid for my daughter.

When you walk up (and in) to the restaurant, you can't help but notice the elegant décor...this is typical considering the restaurant is located inside one of Station's luxurious properties. You're immediately greeted by the friendly hostesses (well, at least that was the case on the evening of 7 Apr 2024). My wife and I were seated instantly (we had reservations), and I was highly appreciative of them sitting people at every other table until the restaurant started getting busier. I'm not a fan of those restaurants that like to place everyone in one section, next to each other, even though the entire restaurant is empty...sorry, I like my space, if attainable.

Our main server did a great job the entire night...I forgot his name, but I'm going to assume the name on the receipt (Elrich) is accurate. He was very attentive and moved very quickly the entire evening. In fact, of noteworthy mention, I noticed all servers were moving quickly and efficiently during the entire visit! Within a respectable time frame, our server took our drink order, followed with our food order several minutes afterwards. Our drinks were the Dashwood Sauvignon Blanc (SB) and Lychee Blossom. Aside from the SB tasting magnificent, I won't elaborate too much on the wine. The star drink of the table was clearly the Lychee Blossom (okay, maybe that's a little biased opinion since it was my drink, but it was phenomenal nonetheless). That Lychee Blossom is easily in my Top 5 specialty drinks of all time, and in my Top 3 (if not the first place winner) of all Lychee-centric drinks I've had in my life.

For our entrées, we ordered the Chicken Green Curry w/Sticky Rice, Koong Sarong, and Chicken Pad Thai. I've had bacon-wrapped shrimp on several occasions, but this style of bacon-wrapped shrimp with wonton wrappers (Koong Sarong) brought it to a whole new level. The flavors of the Green Curry and Pad Thai were extraordinary! I loved how fresh it all tasted along with all the ingredients that accompanied both dishes. The one thing I was shocked about is how the rice doesn't come with the curry - I had to pay a side order of sticky rice for $5. Definitely didn't lose any sleep over it but it is shocking that an Asian-inspired business wouldn't include their main staple as part of the meal. Coming from an Asian dude, I was slightly disappointed with that - oh well, life goes on. This is a great restaurant for a date night; however, it wouldn't be my first pick to bring a big family that is starving, or a bunch of people looking to get massive amounts of food at a cheaper rate (like those conventional Thai restaurants). Keep in mind that this restaurant screams elegance and is situated in Red Rock Resort and Casino, so eat a banana or a ham sandwich before coming here, if you're one of those heavy eaters - you have been warned. Otherwise, I feel that the portions are adequate, especially when you consider what is a respectable portion size for humans.

Overall, I enjoyed the first-time experience and I can definitely see myself visiting another time since there were so many entrées that were catching my attention. The price-to-quantity/quality considering the location, was adequate/reasonable. I highly recommend this restaurant...

What started out as a five star experience, decreased to a one. Everything from customer service to food was enjoyable. Every dish was flavorful. My party & I couldn't stop sharing our thoughts with every bite. Unfortunately it all came to an end when I received my dessert. We both took turns taking bites of the chocolate cake. Once I took my second spoonful, the most disturbing thing happened. I felt something crunchy in my mouth & once I took it out, shockingly to say it was a piece of glass! I understand mistakes can happen in any establishment, but how could something like this happen?! If glass was broken in the kitchen area, definitely there should've been more attention & thoroughness to cleaning because glass shatters & usually ends up everywhere. The manager on duty that evening was attentive & responded to the incident . She took my plate with the glass on it in the back. When she returned she apologized & gave me a 50$ voucher. My party & I had an pre engagement that evening to attend a show & we didn't want to be late so I opted out of discussing my feelings in more detail. It was difficult but i managed to enjoy show later on that evening despite the traumatizing experience I had Lotus. The next day I reached out to the manager (Kirby) who assisted me with situation to say I wanted to speak with someone else in regards to the matter to come to a more appropriate resolution. After emailing the other managers explaining what happened, I never received a response back. Thankfully I wasn't hurt, but there could've possibly been some damage done. I'm not sure which is more disappointing my unpleasant, dangerous experience of taking a piece of glass out of mouth afterwards eating dessert or being treated as if i'm not valued as a customer or human being. The safety issue is involved here too. I have to say in all my years of travel & being new in the area, this has been my worst dining experience with the exception of the waitress who served us that evening . I really hate I didn't make note of her name. Kirby was nice as well & tried to help but I guess she was only doing what she was instructed to do. I gave my 50 $ voucher to the acquaintance I came with because I will not be returning. Maybe poor customer service, a reservation error, or not preparing your meal as requested, those are possible errors that would warrant a 50$ gift card. My safety being jeopardize was not an accident but an incident that shouldn't have ever happened. My review submission is late due to my being out of area for a couple of weeks but it's never the speed of anything but the getting there that count. Management for future references, please acknowledge every customer whether it's an exceptional experience or unpleasant. If unpleasant reach out to that customer to see if there's anything you can do to change it. Don't just assume one thing would be sufficient especially if you hadn't spoke personally to the customer. The whole concept of having a successful, fruitful establishment is contingent upon the ultimate customer service experience. You want people to return after their initial visit & in turn tell others. Sadly I won't be one of them . Hopefully you'll take my review in consideration address the needs of safety to your kitchen workers to avoid something like this happening in the future. Display more empathy in customer relations. My experience may not sound as serious to you but it was for me, even cause me some anxiety. I regret not remembering my waitress name but if there was a separate review I'd leave her 5 stars. Thanks for making a memorable, enjoyable time until the...

Lotus Of Siam you got to do better. I have had nothing but good experiences in the past but, on this visit I did not have the best experience and felt that I was profiled. When I say at the bar the waitress turned around and seemed startled as if she expected someone else to be sitting at the bar. Although she had a welcoming presence and a great customer service, I asked for drink. She made the drink and serviced me. At this time there were few ppl at the bar. I informed her that I would take the drink and order to go. While waiting to order other patrons came in and sat around the bar, majority white customers, with a couple that was mixed. Since I had been sitting there first I had placed my order before anyone pretty much decided to place an order. She went on and serviced everyone with her great customer service skills. While waiting I’m noticing everyone that has placed an order after me has orders arriving and I’m still waiting on my order. It hard been about 22mins since I had ordered, so I asked where is my order, and stated that ppl who placed to go orders after me have already gotten their orders. She replied “I’m not sure but let me check” she then came back and said “my manager is checking on the order”. I said ok, and waited patiently about 5mins and my order came out. Now! At the bar I was the only black man besides the couple that was a mixed couple but were older in age. I’m not young but I’m not old either and have a more hip style to my appearance, when I looked around even the guy that was that sat next to me, who had order at least 15mins after received his before me. I did not take kindly to that, mainly because, again! I had been at the bar at least 5-10mins before everyone that received there food before me. Also not my food was take out, the review is not about the bartender, she was actually ok. I even tipped her $20, but I feel that I was profiled and back burned for others, based on a stereotype. Why would it take me longer to get my food when ppl placed their order after me and I had a simple basic order. Nothing about my order was complicated, I feel they stereotyped based on the color of my skin as well as not the look of their ideal customer. I was dressed very clean but with a more street look, but I would suggest you don’t judge a book by it’s cover. I also noticed that she waited to run my card for whatever reason, but did not do the same to others doing take out order. Again this is not about the bartender, but I just notice small discrepancies that others did not face. All in all, Lotus Of Siam I understand you cater to a more upscale crowd, but my money is just as good as everyone else’s, what I ordered I can pay for without a doubt, and this experience has caused me to question how you categorize and...