Panera Bread — Restaurant in Summit

i feel emotionally distressed from the experience i had on 09/25/2024 and i am pregnant, i had a fetal medicine appointment and had to come back twice same day so for the inconvenience the sweet nurse gave me a voucher to penera bread for $5 after my appointment was done it was 3:50pm i was waiting in line at this panera one customer was infront of me the employee working that day ignored that i was there after he finished helping her and started doing other things 5min pass by then he tells me “ oh i didn’t see you there “ first thing he said. Then says we “ we dont have any hot coffee “ without me asking for coffee. I said i wanted the creamy cheddar broccoli soup he proceeded to tell me we close at 4pm and he starts rapping up at 3pm and its not 4 yet and that he doesn’t have any hot soup and he cant sell it to me unless its at a certain temperature. I tell him no worries because at this point i got the memo he doesn’t want to serve me then he looks at my 8month old baby and tells her “ asalam o alykum” which is a greeting muslims use when saying hello or good and in his way goodbye but in a mockery way and i am muslim. I never experienced racism or such hatred until that day and to say it to me is one thing but not to my child. So i left mind you the time i walked out from the doors thats when it was 4:00pm I called a different panera to give this employee the benefit of the doubt to see if its true what he told me about serving me before closing and about the temperature of the soup and the panera manager told me i should not have been treated like this and if i was to walk in at exactly closing time they would have to serve the customer and no the soup does not have to be a certain temperature so leaving this review will probably give me some type of relief even though i felt so sad of the way i was treated i hope corporate...

I have my mom at the ICU here, I decided to take break and come downstairs to eat something and instead of choosing the cafeteria, I unfortunately picked Panera, I ordered a croquet sandwich and I asked the cashier without onions, I opened and it was full of onions. I took it back and I was explaining to one of the employees that the promotion sign shows that it comes with onions but the cashier was telling me that the one with onions was the other one, she said her system didn’t show that it was with onions. When I took it back and I was explaining myself to one employee, another one came in between of the conversation and with a really unprofessional and nasty attitude asked me: ok ok do you want another one or do you want a refund? I said: is the other one coming with onions also? She said looking very annoyed: yes! Is on the spread…I asked for my refund and left. They shouldn’t be employed at a place like this where you need to be more compassionate and kind with people. We are here for a reason…we have someone fighting for their life here. Hope management or supervisor could see this review and take a proper action to resolve this issue for future customers. Date 5/19/25,...

We have been receiving several complaints about this place. Our first gripe we have is that one of our trusted colleagues ordered a simple cup of hot caffè latte. Simple? Not quite! They had to wait nearly 30 minutes to receive their order. Secondly, we asked if the store was crowded. They said no. So, we gather this place has the typical "we don't have to care so much because of medical and economical elasticity thanks to the crowd" complex. Next, we then asked them how well the latte taste. They said that it isn't great. We know. We somewhat compared it to Starbucks' coffee; "glorified water", we said and they agreed. Finally, we cannot leave this review without paying it forward to you and others. Mark our words. If you really want to go to a place that cares and has more of a variety of food and beverage choices, check out the cafeteria instead. You will get better customer service and will also save more than half of what is in your wallet; bar none!

■A Quyloon Reese Report on Experiences & Custom (QR-REC)®: Food: 50/100 Portion to Cost Ratio: 30/100 Comfortable: 70/100 Hospitality (Staff): 35/100 Clean: 60/100 (not including restrooms) Overall Score:...