Subway — Restaurant in Sumter

Since Subway is a chain, one hopes to get the same consistancy in the quality of their menu throughout. But, as within any chain, that can vary sometimes. So it was a nice surprise to find that this location was one of the better locations for quality and we ordered a meatball subs, one roast beef and two Italian BMTs which we were all happy with. However, I only gave 4/5 stars for two reasons. I picked up our subs around dinnertime and there was only one counter person making the subs even though online orders kept popping up and she was already serving the people physically in line placing orders. Management should make more allowanances for staff coverage during know busier times during the day. And secondly, not to be too picky, but there were only two choices of sliced cheese to choose from. When four footlong and a half dozen cookies cost north of $40, you'd expect to have a few more choices in the cheese category! Otherwise,...

Every single time we have been in this store we have had nothing but difficulty! Today, they claimed their system has been down for two days and they cannot process credit cards. This after several phone calls with our food already prepared. He said we had to pay with cash. I went to Food Lion and got cash and returned to the store. He asked me to try my card again even though I now had cash. It did not work...no surprise there. He finally accepted cash and forced me to accept the order already prepared that surely was cold by now. I will never, never, never bring my business to this horrendous operation. I said that he should compensate for my trouble....after several more calls..the answer was no! Can you believe it? Horrible experience again. The one thing they are consistent about is providing a horrible customer service...

The woman who served me was in on her day off and made sure to let me know, she seemed a little upset to be working and skimped on my onions, and said "I ain't cutting no more onions." I found that to be a tad bit unprofessional. She also added extra seasons and oils to one of my sandwiches I didn't ask for, while explaining to me how she makes her own subs, though I didn't mind because I like having employees make me subs their own way, I would have appreciated being asked if the additional toppings were wanted. She also gave me free cookies at checkout... It was an unusual experience. Overall I was happy with what I got and gave her a $5 tip.Regardless, Id definitely go back to...