Subway — Restaurant in Sunnyvale

Absolutely the worst Subway experience I’ve ever had — hands down.

I completely agree with the reviewer before me: Never again. I placed an order for a 12" chicken sub through Uber Eats, and what I received was nothing short of insulting. There was maybe a teaspoon — yes, a literal teaspoon — of mashed-up chicken spread across the entire sandwich. No cheese. Barely any mayo or oil. The bread was bone-dry and completely inedible. It looked like someone threw random scraps together as a joke.

To make matters worse, when I called the store, the manager Brittany showed zero accountability. Her response? “Come in and we’ll make you a new one.” So let me get this straight — I order delivery for convenience, get a pathetic excuse for a sandwich, and your solution is for me to drive over myself to get it remade? That defeats the entire purpose of using Uber Eats!

I did go in, just to make my point. I showed Brittany the sandwich — and all she said was, “Oh, he used the wrong chicken. Really!” No apology. No ownership. Just indifference.

I asked her about the pictures of the fully loaded, delicious-looking sandwiches on the store walls — you know, the ones with generous meat, melted cheese, and actual sauce — and she insisted those are made with “regular portions.” If what I received was “regular,” then those photos are nothing short of false advertising.

If Subway corporate is reading this, I suggest you take a good look at this location and its management. Delivering food that barely qualifies as a sandwich, then brushing off complaints with zero effort to make it right, is how you lose customers for good....

There was only one gentleman checking out when I went in. I stepped in the restroom to wash my hands and came back out. There was a young lady behind the counter. I walked up and down reading the menu. Made a decision and went to stand in front of the young woman working behind the counter. She has yet to acknowledge me. She proceeded to slowly put some bread in the oven. No problem. Even though I was in a bit of a hurry. But then she simply turned and walked through a door towards the back. At this point, I'm thinking surely she must not see me. So I said "hello". At which point she turned and gave me a disgusted look and replied "Give me time". I WAS THE ONLY PERSON ON THE STORE. And it was 12:45. I promptly told her on my way out the door that all I was waiting on was a simple "I'll be with you in a minute" or "Hello". What on earth has happened to common courtesy and customer service?? This is mind...

I haven't been to this Subway for a while. This will be our LAST time visiting this location. The staff was rude and impatient. One in particular acted like we put her out somehow by visiting with a family and now she has to make more than one sandwich. Her attitude started as soon as we walked in and she saw - THE HORROR! - a family!

If you are the manager, and you are reading this: send in some ghost shoppers, particularly ones with families to see how your staff treat customers. You have permanently lost my business, and I'm sure I'm not the only one. Unless you don't care. In that case keep employing rude ingrates. I'm sure that'll attract lots of...