Peace Nail Sunnyvale — Local services in Sunnyvale

I am a resident of Stone Canyon, and this is now the third time Peace Nail has played games with their pricing. This isn’t about the money — it’s about principle and honesty.

First incident: I was told they couldn’t do regular color without gel — yet they removed a color (#98) that clearly wasn’t gel.

Second incident: They charged me $30 just to remove a set — which they ripped off, damaging my natural nails in the process.

Final straw: Today, I walked in with a completely removed set (done at another salon) and ordered pink and white nails for $60. After gluing on tips, the tech asked my preferred length. I said medium-short. He cut them down, then suddenly says it’s $70. When I asked why, he claimed it was for “length” — despite there being no posted price for extra length and my nails being clearly short. He then backtracked, saying he’d have to “cut them down” and agreed to $60. It was obvious he was trying to slip in an extra $10.

It’s not about the $10 — it’s about the repeated lack of transparency and the feeling that they are constantly trying to push the limits with customers. This place has gone downhill fast. The quality, honesty, and trust are gone. It’s an inconvenience for me to go elsewhere, but after today, I’m done. Peace Nail has lost my business. It’s a shame to see it come to this.

Oh and the blood around my cuticles and thickness under is a mess. I have “sports length” nails just to get to the...

I like coming here, most of the time it’s decent work and minimal wait. What I cannot tolerate is the constant fees they want to add on to basic services. For example, I get French tip on my natural nails and the set costs me $60 because they insist on charging me “for better products” i.e. whatever solar means. And then they add $5 for “shaping.” Shaping should just inherently be included in the service price, that is an absurd fee, but whatever I pay it. Well this last time, I requested a fill ONLY which costs $40 (which is also excessive) and it’s clearly listed on the sheet that I fill out when I walk in. The acrylic fill on the sheet is listed as $30 but they tell me that I have to pay for the solar fill, I don’t like that either, that feels like a scam. Anyways, after the nail tech files down the clear layer of my nails she says it will actually cost $55 for the fill. In what world does that make sense? We call over the manager and they agree to only charge me $40. When the manager leaves she then says she’s going to tack on another $5 for shaping. WHAT?! What are you shaping? I ask. A fill it just that a fill near the bottom of nail bed. She’s like ok nvm I’ll just charge you the $40 and proceeds to speed through the subpar service. I will not be returning as I am tired of dealing with these...

Before is my natural nails in between sets. After is about a month after I removed nails from this salon. Literally only went here for removal of acrylics because it was close by and I needed to get them off quick before I went back to my healthcare job the next day, and they COMPLETELY screwed up my nails. Look at the DEEP ridges in my nails. Had to take a clean break from salons and letting the damage grow out first because she filed it down so thin it breaks if it’s any longer than this. Never had this experience before with any other nail salon.

She actually first tried to remove my nails with another fake nail and I grabbed my hand back and said I wanted a soak off (if you haven’t experienced this, it unnecessarily damages your natural nails and they do this because they’re lazy. I could’ve done that at home…) She didn’t like that and I think she took it out on my nails because what the actual F is that. Dug in her nail clippers and cut my nails down to the quick, without asking me. And she kept trying to get me to get another fresh set and didn’t like that I was firm and got less nice each time she asked… like I understand that in your eyes, a removal is a waste of your time but that doesn’t mean you completely screw up a customers nails beyond repair. Screw this place...