Häagen-Dazs Ice Cream Shop (Garden Food Ct and Market Food Ct) — Restaurant in Sunrise

I received a very bad attention, since I really wanted to take a milk shake there, and I walked, only to that part of the mall, to buy it. Having arrived at the premises at 7:50 p.m., they indicated that they no longer received orders, because they closed at 8:00 p.m. and the staff at that exact time, retired, so I pointed out that there were still 10 minutes to go close. So they were forced to take care of me, but when I asked for a milk shake, they told me that they had already washed the blenders and that they could not get dirty again. If the mall's customer service hours are until 8:00 p.m. on Sundays, until that time, they should attend to the public. For cases like these, the business is losing money, because during my entire trip back to the door to leave the mall, I could see that at that time, the open food places inside the mall had no fewer than...

Called to place a to-go order for my office. We were trying to order 8 shakes for the “milkshake” holiday. The person who answered was quite rude, almost upset she had to answer the phone. Her exact words, “We don’t do to-go orders” and when asked why, her response was, “I don’t know, ask the owner” and then hung up on me. I don’t write 1 star reviews, but this kind of customer service deserves to be made visible.

To the owner: You’re surrounded by neighboring businesses who employ human beings that value good customer service and enjoy Häagen-Dazs. If you’re worried about the order going unclaimed, then process payment over the phone. Or, have your employees simply explain your policy in a polite manner, and offer solutions. Instead, you’ve made the brand look bad while turning away a decent amount of business. I guess that’s how this...

Extremely disappointing experience at this Haagen-Dazs location. The employee, Jefferson M, provided terrible customer service from start to finish. He rushed us while we were trying to look at the menu and make our selections. While preparing our order, he began threatening that we wouldn't be able to use Apple Pay, insisting it wouldn't work and demanding we pay cash instead. When we did successfully pay with Apple Pay, Jefferson became visibly upset that we didn't leave a tip. Given the poor service and hostile attitude, a tip was certainly not warranted. The ice cream itself was fine, but Jefferson's rude behavior and attempts to pressure us about payment methods completely ruined the experience. I would not recommend this location due to the unacceptable...