Target — Local services in Sunrise

Target is hopefully becoming the Amazon of brick and mortar retailers in that it is working always to improve the customer experience. I use their app to purchase and pick up things from their store and that has made the experience so much better. Even returning things it is much easier as all my orders are kept in the app and I only have to look them up and get the bar code. I really dislike shopping, so I go out my way to get things from Target, just because it is so convenient. Their produce is not the best except the greens which always seem fresh, but I like the type of products and the variety. Baby and toddler clothes have good quality, everything else looks nice and stylish, but it won’t last long with a few exceptions here and there. Electronics surprisingly seem to have good prices compared even with Amazon or any other electronics retailers. And from time to time they have good deals on house cleaning products, personal hygiene, and cosmetics. Their cosmetics area was already pretty good and has expanded now with Ulta. However, it is not something I use much, so I cannot comment on that. And Last, but not least, their household and decoration items are so pretty. Quality varies, but if I have to choose where to buy things for my house, i choose Target, over Walmart, HomeGoods, and IKEA. They really make beautiful things and the prices are usually corresponding to the quality. From linens to gardening, they have enough variety to please most people. So, unless their customer service gets bad (it is ok, nothing especial), or their prices get higher, I will be a Target customer always. Keep it up Target! There are still things to improve. You probably have to pay more your employees or give them more benefits I guess, so they could love doing their jobs. Take a look at Publix supermarkets, their employees usually are very friendly and like to help....

I had one of the most frustrating customer service experiences I've ever encountered. I had a coupon for $20 off a $120 grocery purchase through the Target app. Wanting to make sure everything went smoothly, I spent three hours in the store on a Saturday carefully scanning each item to ensure they qualified for the promotion.

When I went to check out, the coupon didn’t apply. I was directed to the customer service desk, where I met Sara. I patiently went through each item with her, showing that they all met the coupon criteria. When I asked for further assistance, Nina came over. Without much discussion, she quickly dismissed the issue, stating that my milk and cheese didn’t qualify. I showed her directly in the app that these items were indeed part of the promotion, but she told me there was nothing she could do and advised me to call a customer support number instead.

It was incredibly frustrating to be told to call an 800 number while standing in the store with staff who could see the issue in real time. I explained to Nina how much effort I had already put into ensuring the coupon should work, yet she remained dismissive, saying “sorry, that’s all I can do,” and walked away without offering any meaningful help.

When I suggested placing the order via the app for in-store pickup to resolve the issue, she told me I’d have to wait two hours and again offered no further assistance.

Thankfully, Sara stepped in again with a simple and effective solution—she suggested I add one more item to my cart to push the subtotal higher, and it worked. I’m truly grateful for her kindness, patience, and effort to find a solution.

While Sara’s help was appreciated, the overall experience left me incredibly disappointed in how a customer concern was handled—especially when a staff member chose to dismiss me rather than assist with a...

Extremely bad experience with evening Manager in charge, I had lost my phone and found it through find my iPhone and showed at Target, went there right before all employees leave the store, thank Goodness , is what I thought , till I was approached very rudely at the exit door from this girl making signals at me from her desk saying NO to me trough the small glass window at the door , she didn’t even know what I needed, and kept waving No , tried explain myself as well as I could telling her my phone is there , all she knew what to say was NO , to come back at 8am, that there was nothing there , I kindly insisted to please check the lost & found but she rudely again said there’s nothing in the lost & found , to leave or she’s calling the police , I don’t understand why she would call the police at all as I was not being rude like her but I said go ahead call it , because my phone is there. thank God there was a nice employee that was willing to help & went to get it, turns out she did find it really quick, asked me to call it in to make sure is mine , I did , she turned to the Mgr and still she said no come back tomorrow .My question is how hard it was for her to just ask to check or be nice to people in general , im not even mentioning how racist she was because I’m Hispanic and the way she made me feel , anyway, I feel as customers that likes Target and buys there frequently we basically pay her salary, if you don’t like your job leave and stop being rude to others. why can’t we show kindness to others? …. Well at the end she agree for the security to be called and give my phone back & for that I’m grateful , very mad 😠 but glad I didn’t loose...