H & R Grill — Restaurant in Sunrise

Ok I thought it was just me being picky but now reading the reviews AFTER ordering I realized I'm not alone. (I work in food service so I'm not usually one to complain but I also know there should be some standards for customer service).

First, don't order online, they charge a convenience fee which I actually find understandable because I know those services cost money and going through an app is easier than calling, BUT in addition to that they up the prices and don't include their specials listed in the store. I guess maybe that keeps the fee lower than it would be so still not tooo mad about that, but the real issue is I think they don't always check their online orders...

I get there at the time quoted for my order (20 mins), and I am barely greeted, just a blank look up after I say a friendly "Hi, how you doing!:)" No smile back at me, just a very bland "Hi." I tell them I have an online order, they look for it on the screen and tell me "Not ready yet, it'll be about 10 more minutes." I get some dishes take time, but if that's the case just be realistic about your quote times... and no, it wasn't busy, I was the only one in there when I came in so that doesn't seem to be the likely cause for wait either...

Either way, I get it, maybe the website just puts in standard times or maybe they forgot to check it, again, I work in food service, we are human, sht happens. Usually i would apologize for making a guest wait longer than expected, especially at lunch time cause you never know if someone is using up their break to wait here even though they already planned ahead and ordered beforehand, but 10 mins didn't seem TOO terrible so I tried to brush off the lack of apology, politely said okay,  and sat to wait... 10 mins go by... 15 mins go by... finally about 20 mins later, bag is plopped on the counter, "It's ready." Still just a blank expression on the other side of the counter. And then *I  end up being the one to say "Thank you, have a good one!"  Just to get the most dry "You too." replied back.

So yea, I waited twice the quoted amount, about 40 mins, for food, but it  wouldn't be nearly as annoying if there was just SOME level of customer service. I wait tables, I'd be lying if I said I NEVER forgot to put in orders, but I at least offer an apology for the wait, thank the guest for their patience and even outside of mistakes, I try to be at least SOMEWHAT hospitable even on my worst days, cause I signed up to do customer service, and ESPECIALLY since this place expects tips....I try to maintain a certain standard because I expect tips, so I guess I just get disappointed when I'm not offered the same standard.  Which is also another reason why NOT to order online, you tip there before receiving the order, I've heard TIPS to stand for To Insure Prompt/Polite Service. So here I am tipping for service that was barely polite and very NOT prompt.

I mean food is okay, big portions, but griot (fried pork) was a little dry, nothing I would normally be apt to complain about if the rest of the experience was good, but if I'm getting dry service AND dry pork... and then come to find out from other reviews that this apparently seems to be their standard... meh. Work is around the corner, so for the price value maybe I'll give a second chance on a different dish and just make sure to call instead of ordering online... but I won't be dying to come back...

I've been coming to this place for years now and sometimes it's a hit and sometimes it's a miss but the food is always good today was my final straw I will not be coming back to this place I ordered a dish called legume which is supposed to have meat in it as well as vegetables but for whatever reason whenever I go to these Haitian restaurants they always give you more vegetables than meat if you're paying almost 18 $19 for a meal you should at least get at least two to three pieces of meat I even offered to pay an extra $5 to get more meat when I got the food home I had take out and I opened the container there was only one piece of beef in there and there was like a fat from other turkey or a chicken that was not from the meat and the rest was vegetables I was so disappointed I tried to support black businesses the best that I can but what's the point of supporting you when you not giving me what I asked for we try to support you guys but you always find a way to let us down and what I mean by that you never give us what we pay for we have to stop spending our money where we're not wanted or respected I could go to any other restaurant and by the same dish but I came to yours and this is what you do to me it's pathetic how some businesses run their business Don't be surprised when people stop coming to...

I would say that their food does not taste bad , however expecting proper customer service should be expected not hopeful. Two stars is generosity because the food isn’t bad, but in a customer service atmosphere, you should excel at that. If your order is wrong don’t expect them to compromise, and correct it... the blame will be placed on you... the customer. Consistently I’ve had them deny simple request that makes my mind boggled. I’ve ordered food there and asked for white rice and beans to be separated from the meat because my daughter is picky, they said no, and that’s no if’s and but. Recently I called and explicitly requested white rice and beans, the person taking the order must not have heard the white rice and beans and gave us “diri kole.” Which is not even white rice at all. Upon receiving the meal, I politely informed them that the rice was wrong and they told me that’s what I ordered and wouldn’t budge. Normally restaurant either take the meal from you and correct it but they choose to argue with me instead about it. Eventually I got a refund and realized that I won’t be giving them my service if you can not own up to...