Jimmy John's — Restaurant in Sunrise

I’ve been a loyal customer of Jimmy John’s for years, but the recent experiences I’ve had with the location managed by BRITTANY have been beyond frustrating and unacceptable.

While I’ve had positive interactions with previous managers who were helpful and accommodating, BRITTANY has been anything but. Under her management, my orders have consistently been incorrect or missing items. This is now the third time I’ve received an incomplete order from this location.

When I called to bring the issue to BRITTANY’s attention, I was met with condescension and what sounded like a scripted response. She claimed she couldn't issue a refund for the missing items unless I returned the entire order—which is a major inconvenience for someone like me who works from home and cares for a small child.

I even suggested returning the sandwiches later for a full refund, at which point she claimed to speak to a general manager, then returned to say the GM agreed with her decision. But when I asked to speak directly with the GM, she suddenly claimed he wasn’t available. The inconsistency and lack of accountability are astounding.

This level of poor service is unacceptable, and as long as BRITTANY is in charge, I will never order from this location again. I've also contacted corporate and filed a complaint with the Better Business Bureau.

Enough is enough. I’m done.

Update: 5 days later, still no call back and no refund. I wasted $40 on food i did not completely receive.

One month later!:still no...

The deception at this location is ridiculous. Find somebody else to play with. Anyways they barely put any lettuce on the sandwich, so cheap. That weekend crew is a mess. As for the micro manager; give some people a positions and they take it to the extreme, I left right out of there today and went up the street to Jersey mikes on 136 Ave and spent my money where the cheese is free. Nobody has time for childish games. Tomato’s are always soggy at this location anyways. Let kids run your store and they will play childish games ✌🏽

They will soon be extinct just like the Jimmy John’s that disappeared and used to be located on University and Griffin. I have been a customer of Jimmy John’s before they were even located on this North end. My first Jimmy John’ experience was at the one located in Coral Gables on Miracle Mile and that was over 10 years ago. Jimmy John’s services have gone down, since then,, especially at this Sunrise location. Duck droppings at the front door. To that weekend crew; Clean up the duck mess at the front door instead...

I usually go to Subway, but a friend got me interested in Jimmy John's when I was recently home in NY.

The subs here are a bit on the pricey side, but I feel that the ingredients are a lot fresher and tastier.

Hubby went for the giant sub which is $12.99, a bit steep. I opted for the smaller one, so our bill came to about $20 for just the two subs. The next day we ate at Subway and our two foot longs totaled $13, so just something to keep in mind if you are on a budget. The higher price won't scare me away since it's still less than going out to a sit down restaurant.

One of the oddest things about this place is that they only have provolone cheese, I don't really mind though since I often go with that anyways.

Jimmy John's has free add on's like onions, oil/vinegar (sauce), oregano, hot peppers, mayo, cucumbers, dijon, tomatoes, lettuce, yellow mustard and Jimmy mustard. They also sell items like chips and drinks.

I'll definitely...