Cooley's Pizza — Restaurant in Suwanee

If you have dietary restrictions, best to not come here. We paid $21 and walked away with no food or refund. The pizza that we could not eat was left, in perfect condition, with the manager, Andy, after we politely asked if he could correct our order to please provide a refund— I was craving a pizza with chicken and pesto on it, so I had my husband call in and order that for me at this place because we live right down the street. When we arrived, our pizza was different than we expected. It was the Chicken and Spinach Pesto pizza that came with bacon and additional ingredients that we didn’t ask for. I don’t eat bacon, so I sent my husband back in to get that corrected for me. It seemed to be a miscommunication, so we kindly asked for just a pizza with chicken and pesto. We handed over our pizza in hopes to get that corrected. No big deal we thought.— The manager, Andy, let us know that he would not provide a refund because it was our fault because he thought we were talking about the Chicken and Spinach Pesto pizza that was in the menu — not just a pizza with chicken and pesto like I asked. I asked if I could get the pizza we one topping custom pizza with pesto that we asked for, and he said they don't do custom pizzas and it’s so it's our fault not his. I saw that there were custom pizzas on the menu, so I felt that wasn’t honest. I kindly asked to speak with the manager— Andy said he was the manager. I felt that this was a misunderstanding that could have been righted. He said it was our faults, and he kept our money and the pizza. We walked away with nothing. I can’t believe a manager like Andy wouldn’t take the extra steps to make sure that we received honest service— especially as...

Started recieving coupons for this new pizza place. As we try and support local buisnesses we have tried to be understanding patrons. The pizza is deliceous but the staff is rude and uninterested in assisting aside from always passing the paton. Today for the 4th time I tried to order online. We again recieve coupons for this establishment. The system says we are 3.7 miles away within the 5 mile requirement. However thr online wont let me finish the order yet again. I called explaining the situation and how I was told it would be corrected last time and hiw this time I dont feel like driving to pick up so could they just map quest the delivery literally to the left of there establishment so I dont have to go through this again.The guy literally said the would have the manager correct the address problem since we were recieveing the coupons but he wouldnt be in till the following day and they couldnt do anything for me today. Wont be attempting that again. Made more than enough efforts to have the right thing done and still was treated like we...

I called at 815pm, they close at 9pm. Placed an order for 1 large pizza. Told the guy that my boyfriend would be in a few minutes before 9pm to pick it up, but that I wanted to place the order now so they’d have it. Also told him it was ok if the pizza was ready sooner. I was trying to be courteous of their closing time. When I told the guy my boyfriend would be there closer to nine to pick it up he said “well when will he be here? Because we stop taking orders at 8:30.“ I said I know that that’s why I’m placing the order now, but he won’t be in until closer to nine. He was very short with me and said OK. I said thank you and he hung up on me. So I called back and asked to cancel the order (all the guy said was “will do”) because this genuinely upset me considering all of the money my family of 7 and myself have spent over the last several YEARS to support this small business in our...