Marco's Pizza — Restaurant in Suwanee

I ordered three pizzas, one was supposed to have no green peppers or mushrooms. All pizzas arrived looking like a grease trap and absolute trash which made perfect sense once I saw who made them. (Read further) I just got to the house after a long work week and opened my pizza box to see large CHUNKS of green peppers and an abundance of mushrooms. Cool, no problem, I’ll just call and get it taken care of right? Wrong! I was on hold for 20 minutes before I loaded up the pizza and receipt to drive to the store. I was giving them the benefit of the doubt and thought, they’re probably just really busy since it’s Friday night so they can’t answer the phone. Nope! I walked in while still on the phone waiting on hold. There were two employees. One was sitting at a booth with an entire pizza in front of him eating. The other was walking towards the countertop from the booths. I could tell she just stood up. She had that nervous energy that someone has when they’re boss catches them sitting around when they’re supposed to be working. There was no hustle or bustle in this place. Their phone was not ringing off the hook. She asked what she could help me with, I started by showing my phone to her and stating, “This is how long I have been on hold with your store.” She replied, “Oh that’s weird”. She then did a half glance and arm stretch towards the phone as though she was really trying to discern why she had not seen my call. I showed her the receipt which clearly said no green peppers and no mushrooms. Then I opened the box to show her the pizza that had so many green peppers on it that the Hulk could have just exploded onto it and so many mushrooms that it would have exceeded the volume found in every Super Mario Bros game ever made. She asked if I wanted my money back and I said, “Yeah, but what I really want back is my time I’ve spent trying to get you to fix your mistake.” HEY OWNER! They’re not answering calls or taking orders! You’re losing money with these employees. I’m not ordering from here again. I could care less what somebody looks like at a pizza place, but if you’re going to hire slobs or people who look like they’ve lost 15 rounds of tattoo roulette, the least you could do is make sure they’re remotely competent or care enough to answer phones. They’re sitting and chilling opposed to answering phones and completing orders with any sort of...

This place is ridiculous! I ordered 3 large pizzas, wings, and a salad for pick up, and when I got home I discovered one of the pizzas was completely wrong - it was a thin crust pepperoni vs a regular crust specialty cheese. I called to inform the store and asked them to make me a fresh pizza and to deliver it since they'd made the mistake. They said they would but then called 5 minutes saying they wouldn't deliver it since it was orca pick up order.

I get back to the store only to discover they hadn't even started to make the replacement. At that point, I insisted that I was due some degree of a refund, something I wouldn't have asked if I'd been able to just walk in, be handed my pizza, and walk out. However, the guy in charge said they wouldn't give me any level of refund. I told him that was unreasonable, and out of nowhere some other employee shows up, starts going off on me and threatening me to the point I had to threaten to call the police. The guy eventually gets walked to the back, I'm told "he's been like this all day. He's going through some things", and a girl refunds me $3.18, the difference between the specialty cheese pizza ordered and the regular cheese pizza they were making to give me. Turns out, though, that the girl handled the refund incorrectly, so I'm not sure if I've been refunded anything, everything, or charged twice. The guy in charge tried to fix it but couldn't figure it out, and he had to give up because the guy that had been walked to the back was going off on another employee (I could hear the yelling and profanity) and the other employee apparently already had called the police on the guy.

When I was finally handed my pizza, the girl had the nerve to tell me I couldn't leave until they had figured out the...

I have been ordering through this branch for our business for almost two years straight, with help from multiple different managers. Granted, I understand turn-over, and can understand different managers come and go, however this should not effect business relations. Newest manager whom assisted me stated that "he didn't know what the other managers have been doing" (which have literally been four to five different ones) but he marked the pricing up on my group order by at least $100.00, which has been VASTLY different from the past orders. He basically told me he was the "new"GM(I am sure he will be gone in a few months like the others, name Pierre) and it was "a lot of work to make the pizza's by himself, so the pricing went up." WHAT? Not very polite on the phone either. And to add insult to injury, we drive twenty minutes away and pass a multiple amount of pizza chains to COME PICK UP THE FOOD every time, so we don't burden the branch. I guess good customer service doesn't matter, maybe when I am short staffed I should hike the pricing of my services at my location up to compensate for that. Sounds like great business!

Pity, all sixty of my employee's like this pizza, and we refer people to the location all the time. Sadly, this will not be happening further and we will not be ordering from this...