The Honey Baked Ham Company — Restaurant in Suwanee

Ordered online for pickup at this store for Thanksgiving. Have gotten lunches and other orders here in the past six months and was very pleased with their Covid safety protocols. But today was the least safe I have felt anywhere in a long while. The store was crowded (and I went at noon - my bad), but everyone was masked and the counter area was separated by partitions so I was blocked from the person ordering next to me, which was all good. Two check out stations directly across from each other, not distanced but customers are back to back. Okay. Floor was marked to stay 6 feet away from those checking out. Which I did. But the man RIGHT BEHIND me did not get the memo and in his defense the counter spots were all full and people were lined up coming in so there wasn't much room for him to be anywhere else besides right on my backside. I took a big step away and told him my daughter is a Covid tester! During busy season I recommend you go in at a less busy time, or the store starts limiting access to a set number. Seriously, they have done a great job on every other visit - today was disconcerting. The gal who waited on me asked me to wait at her counter spot until a space was free in the check out line (which I did), so they are trying! Just need to stop people from coming in until people leave during peak times of day. Or be smarter than me and...

*UPDATE March 17, 2021

The company I work for decided to give them another chance....I'm so glad they did! Chris-the manager made the salads herself and WHAT A DIFFERENCE! Great job, Chris!!! You did us proud! My salad is delish!!!

!!BEWARE!! The company I work for ordered food for us. They allowed us to pick from the menu what we wanted. I ordered a FULL size Cobb salad. This salad is $8.79, it comes with ham, 1 egg, cheese, roasted tomato, pickled red onions and cornbread croutons on top of a blend of green leaf spring lettuce. Look at this picture...I havent taken a bite. Look at the napkin beside it. This is supposedly the $8.79 FULL salad. AWFUL!!! PITIFUL! Pat or Chris....the delivery lady who actually is the manager delivered all the meals to us. She got extremely upset with the fact that I and the food coordinator asked about how skimpy the salads were. The coordinator even compared this salad to ones form Chick Fil a as them being more full and cost almost two dollars less. Pat/Chris response was that the toppings weighed down the lettuce.......Ma'am get out of here....this is AWFUL and you should be ashamed trying to make excuses for this pitiful almost $9 salad! We (as a company, per the coordinator wont give them a 3rd try) HORRIBLE! This should be considered a side salad NOT a...

Reserved Smoked Turkey and Baked Turkey for Thanksgiving. After waiting in line for 2-hours, everyone was told they were out of Turkey. Here is the rub...they said all HoneyBaked ham stores in Atlanta closed the day before Thanksgiving with the exception of Stone Mountain and Suwanee. With that said, they filled all orders instead of the orders that were supposed to be filled at their store. While I understand businesses trying to make it right, they should have set aside all orders for their store first, then sold what was left. Furthermore, it says right on the confirmation email where you are picking up the product from. This would not have made it difficult at all. Very frustrated with the management of these stores and...