Tomiyama Sushi And Hibachi — Restaurant in Suwanee

I recently visited a sushi and hibachi restaurant and had a unique dining experience. My friends and I were looking forward to enjoying a mix of sushi, hibachi-style fried rice with chicken, and refreshing soft drinks. However, our experience took an unexpected turn.

As our dishes arrived, we couldn’t help but notice that the fried rice was undercooked. Concerned about the quality of the meal, we politely asked our server if it was possible to cancel the order and only be charged for the drinks.

What happened next pleasantly surprised us. The staff at the restaurant, known for their courteous service, lived up to their reputation. Instead of insisting on payment or offering a replacement dish, they promptly apologized for the undercooked rice and graciously decided not to charge us for anything, including the drinks.

Their willingness to rectify the situation and prioritize customer satisfaction left a lasting impression. It’s not every day that you encounter such genuine customer service. While the food didn’t meet our expectations this time, the restaurant’s commitment to customer happiness turned our experience around.

Despite the hiccup with the undercooked rice, I appreciate the way the staff handled the situation, putting customer satisfaction at the forefront. I’m inclined to give this restaurant another chance, as their dedication to their patrons speaks volumes about their commitment to quality service.

In summary, our visit to this sushi and hibachi restaurant was marked by an unexpected turn of events. The undercooked rice was disappointing, but the staff’s exceptional customer service and their decision not to charge us for the meal left a positive impression. I believe this restaurant has the potential to shine brighter in the future, and I look forward to returning for...

Georgia doesn’t have lot of options for Halal Hibachi and Sushi. I heard about this restaurant long back so thought to give it a try. We picked a good day of Sunday so there was not a lot of people and we were able to get tables with Hibachi in front, otherwise i have heard that getting that table requires quite long wait times. We got seated and we ordered Sushi just for the sake of testing as we were more looked forward for Hibachi. The chef came with all the raw ingredients, he was a nice guy. He asked us if we want to see the big fire but it will require him to put alcohol in food. We respectfully declined due to our dietary restrictions. He made food and jokes both and it was fun for the whole experience. For food taste, it was on ok side, nothing out of ordinary. Sushi was also just ok. Also they charge twenty percent mandatory gratuity so it makes the price go way more than it should be. Funny thing there is a option of extra tip in check and keep in mind i paid cash also to our chef. So for me it was just one time experience, I will not spend around two hundred bucks just for 1 time meal.

Flavor - No Star - 5 / 10 Authenticity of Flavor - Star - 7 / 10 Cleanliness - Star - 7 / 10 Service - Star - 7 / 10 Value for Money - No Star - 4 / 10

Suggestion for owner: you might wanna reevaluate the mandatory gratuity.

Suggestion for customer: If you are coming here for a celebration then it might make sense to spend that kind of money.

Above format would be best to justify my review so i will hopefully continue to keep this for all my...

We arrived at this restaurant for a dinner with a party of four. Upon entering, we noticed that the restaurant was divided between Hibachi tables and regular dining tables, with a charming sushi bar adding to the ambiance. Opting for a non-Hibachi meal, we kicked things off with some ice-cold beers. Despite our initial excitement, we were let down by the limited beer selection. As we eagerly awaited our food, we placed an order for a variety of dishes including the Love Boat for 2, Volcano roll, fried shrimp and vegetables, and Filet Mignon with vegetables from the Hibachi tables. However, when our food began to arrive, our disappointment grew. The quality of the fish, particularly the sashimi, left much to be desired—lacking freshness and with oversized cuts. The sushi rice was overly wet, and the fish-to-rice ratio was off balance. Even the California rolls and Tuna rolls were not up to par. The shrimp and vegetable tempura was disappointingly coated in thick, oily batter. As for the steak dinner, it fell short of justifying its price tag, lacking in both flavor and presentation. With a bill totaling $200 including tips, we left feeling regretful of our choice. Unless significant improvements are made to the quality of the ingredients, meal presentation, and overall dining experience, it's unlikely we'll return. While the service was acceptable, it was clear that the restaurant was understaffed, with one server struggling to attend to all the...