Cakes Plus Tampa — Restaurant in Tampa

To order this cake I had to send an email and include a few pictures of a design that I wanted. I realize and was told it would not be “exact” but these were their words from the email: “Keep in mind we will make the cake very similar to the picture you sent.” (I included a picture of email here as proof). At one point during the email exchanges I called the store to speak to the designer or whoever makes the designs and was told to email for any changes or questions. I was never able to speak to someone on the phone. The shop is about 50 minutes away from my home so not an easy trek to ask a few questions. Regardless, I trusted the process and on the date of pick went to pick up my cake.

I walked in and it looked like the chef was at a small table going over an order with a new client. I went up to the counter and was greeted by a young woman, probably 18 year old. She went to get the cake and brought it out. I opened it and was shocked to see that instead of the modern beautiful cake I was expecting I got something out of 1980. I told the young lady, I was expecting fresh flowers. To which she replied “we don’t work with fresh flowers”. I told her “I wasn’t told that when I requested fresh flowers”. She just looked at me and didn’t say anything. I’ve worked in the service industry and I dislike customers that make scenes or take out their frustration on the wrong person. By this time, the chef had gotten up and disappeared to the back of the shop and since I needed a cake there was nothing to be done and I left with my 1980’s cake. See the pictures.

Not only were those sugar flowers ridiculous but the names made of sugar spelled out on the cake platter looked like it was done by a 5yr old. Whoever does the script on the side of the cake needs a steadier hand as it looked quite awful. Most importantly the DRIP WORK needs work..it was chunky and truly did not look professional. The design and look of the cake is 50% of what makes a cake special and the other 50% is taste. The taste was good, nothing out of this world but the guests did not complain. (I got the rum,brandy,sherry pound cake)

I have included a picture of my email, Pinterest picture that I sent in as reference and picture of the awful looking cake I got. I also included my remedy, I got home and removed all the scrip, sugar flowers and sugar names...used the back of the cake as the front and loaded it with fresh flowers. Everyone agreed it was 100% better. I rated this cake and bakery two stars for lack of attention to detail, poor customer service and IMO not sure they can create a modern...

Horrible place to purchase a cake. My fiancé and I paid 650 dollars for a cake and delivery plus 24 cupcakes. We were expecting perfection. Instead Chef Mario presented us with a mediocre cake on the day of our event. Unfortunately we had no choice but to take the cake with it’s cracking fondant and juvenile design. He knew we were unhappy with the cake and tried to not address it. My fiancé had to go back inside and say something since I was sitting in the car practically in tears over the appearance of the cake. I am a certified event designer and a certified floral designer and I was so embarrassed that I had to present this cake at my event. He gave my fiancé back 100 dollars and had an attitude about it. Neglecting to realize that he ruined the main attraction on our dessert table. We made the mistake of not asking to see the cupcakes because we were so overwhelmed with the look of the cake. When the cupcakes arrives they looked as if a blind trainee had iced them and he also put a cheap gelatin filling in our cupcakes even though when we met with him we specified that we did not want that as neither of us were a fan. We had high hopes for this cake and for chef Mario. When I emailed him after the event about how dissatisfied I was with the look of the cake and the cupcakes icing and filling I got no response. He is a horrible business owner and has poor business ethics. I will never purchase from this place again and will make sure none of my friends or clients get cakes from this mediocre poorly run...

Cake was inedible, cake was dry and crumbly, I could not serve the cake my guest, in my opinion this was the worst cake and customer experience. I tried giving management a chance to correct issue, but it would have not have been in my favor to waste my time returning this this old dry cake.

Conversation with management.

I understand, I do work and my next day off is Friday.

I feel this is ridiculous that I have to make a special trip out there for you to inspect the Cake.

If you or someone have to time to pick up this cake my zip code is 00000, you are more than welcome to pick up the cake. I will provide my address.

I can also throw in the trash, please advise.

Thanks

I cannot come and did not anticipate having this issue with the cake I purchased.

I bought this cake on Friday for my husband’s birthday on Saturday. This was supposed to be our main cake however the cake was not edible, the cake was dry and crumbly, I tried the cake and it was not like I expected and am accustomed too.

I have been coming to your place of business for more than 10 years. I could not serve this cake to my guest. I had to serve another cake that my daughter has bought, this other cake was not even supposed to be served at the birthday.

I am very disappointed.

We are very sorry to hear that you were not satisfied with cake. If you can bring back the cake so we can see exactly what happened. Thank You,

I am off on Friday, I can bring the cake in on Friday if...