Chipotle Mexican Grill — Restaurant in Tampa

Parking lot free of debris. Exterior entryway needed swept and contained leaves and paper debris. Glass on windows and doors needed cleaned and contained smudges, debris and fingerprints. Dust and debris visible on interior floor mats inside foyer area. Trash can along exterior wall between queue and restrooms needed emptied and flies were visible. Women’s restroom occupied and was unable to inspect. Men’s restroom well stocked and relatively clean. Mirror, sink, urinal and toilet were clean. Door and lock functioning properly. Floor was observed to be dry and in safe condition. Dining room tables, chairs and floor observed to have food and paper debris. Safety glass observed to contain smudges and grease. Prep tables, grill area, dish area, and line observed to be unorganized and behind in completion of dishes. Large amount of food debris observed in areas mentioned in previous line. Observable grease noticed on walls and backsplash behind grill as well as on overhead ventilation hoods.

Back of house appeared to be well-staffed but personnel appeared to be lacking direction from leadership who appeared to be working a station on the line. Staff observed balancing online orders with customers. Greet time was immediate. All product observed to be in stock, and my meal was made correctly, with a generous portion size. (Thank you for addressing this, as it’s a sale clincher for repeat business and allows additional room to potentially utilize variably pricing model by region.)

Checkout experience was efficient, organized, and pleasant. Counter observed in need of cleaning. Cashier failed to attempt to upsell any product or utilize suggestive sales techniques.

Soda fountain and utensil area observed to be poorly stocked and in need of attention. Items out of stock included forks, napkins, condiments and straws. Lemonade and tea area was well stocked but observed to contain residue. Soda fountain was not tested but was observed to be in working order. Trash cans near this area observed to be in need of replacement and visible debris and residue was observed on the outsides of cans and on floor in surrounding areas.

I am sharing this feedback as a customer of 20 years, a stakeholder, an industry executive, and as a true believer in CMG’s brand.

This feedback comes not from one experience at any particular location, but has been observed as a general trend in multiple markets in a variety of demographics in the Midwest and in Florida over the last two years that does not appear to be moving in a sustainable direction for the reputation of the brand.

Low hanging fruit—CMG could potentially benefit from a revision in the education and training from a food safety, presentation, cleanliness, customer service and suggestive sales training.

Fostering a shared responsibility for store conditions, safe and quality product, and EXCEPTIONAL service will allow CMG to continue the momentum that has been built over the last several decades and continue to hold a place in every American household for multiple generations to come.

CMG’s current position allows the opportunity to capitalize on the penetration of new market segments including the implementation of further streamlining COG’s by venturing into aspects of the manufacturing industry, e-commerce and DTC markets, utilize vertical integration and lean practices to increase revenue streams and allow further diversification of the Brand.

If you’ve made it this far in my feedback, thank you for your attention. I am happy to share additional feedback and would appreciate, in advance, a follow-up via phone or email to ensure my feedback has been properly received.

Thank you in advance, and happy holidays.

Regards,

Connor Grdina (813) 758-1396 |...

I recently visited the Chipotle location on South Howard Street and had one of the most disappointing experiences ever! It's mind-boggling to think that a Chipotle employee would have the audacity to fall asleep on the job, but that's exactly what I witnessed.

As soon as I walked in, I noticed a disheveled worker behind the counter who seemed more interested in catching some Z's than serving customers. Not only did this lackadaisical attitude ruin the overall atmosphere of the restaurant, but it also reflected poorly on the entire Chipotle brand.

I couldn't believe my eyes when I saw the worker yawning, struggling to keep their eyes open, and even nodding off while assembling my burrito. It was clear that they had zero regard for the food they were preparing or the customers who had chosen to dine at Chipotle that day.

The lack of professionalism displayed by this employee was utterly disgraceful. Falling asleep on the job is not only disrespectful to the customers, but it also jeopardizes the health and safety of everyone involved. Imagine if this worker had accidentally mishandled ingredients due to their drowsiness? It's a disaster waiting to happen!

I understand that everyone has their off days, but falling asleep while on duty is a whole new level of negligence. It's an insult to the hardworking employees who take pride in their work and go above and beyond to provide excellent service.

I strongly urge the management at Chipotle to address this issue promptly. Customers should not have to witness such unprofessional behavior when they visit a restaurant. It's not only a poor reflection on the employee, but it also tarnishes the reputation of the entire establishment.

My experience at Chipotle was marred by the presence of a worker who couldn't even stay awake long enough to serve customers properly. This level of carelessness is unacceptable and shouldn't be tolerated in any workplace. I hope the management takes this matter seriously and ensures that such incidents never happen again. Chipotle, you need to step up your game and maintain the high standards we expect...

I love chipotle well should I say I use to love chipotle. My husband and I went to this location yesterday and to start it was shortly after the time of opening so we thought the food quality should be top tier. There was hardly anyone in the restaurant so we were good. We go up to the line and the brown rice appeared hard crunchy and burnt. So immediately I asked is there more brown rice about to come out. I was told no that's all we have. So my husband's response was is there some about to come out shortly? We were told No,(rudely) this is all we have. So of course our mindset set was umm "you just opened not long ago:. As we stand there in shock the to-go representative said he has done at his station. So we asked if we could have some of that. He said yes and a he was preparing the rice we asked if we could have a little extra on each bowl. The first guy gave a huff as if we were aggregating him, in fact he continued with this demeanor throughout fixing the bowls. Food was everywhere the place was a mess and we can see why with the way he was preparing the food. We go to pay and ask for chips. Once we sit down to eat (in our car - place was a mess) I went back inside to ask for a different bag of chips and the cashier just grabbed a bag handed me a new bag I asked eye they from the same batch she replied NO! and just to the old bag from me. No apologies or anything. When I returned to the car my husband told me the rice must've been in the same batch because the rice was hard and crunchy. I told him I'm afraid to take this back in there because of their attitude. I decided to just dump my food and not even bother. I went some place else to get food. By the way the new food were even more burned. It appears that the inconsistencies at chipotle is getting worse and worse. And most employees almost dare you to say something. So to avoid any incidents if rather just stay away. It's sad because I love the food. I've already sent an email to...