Chipotle Mexican Grill — Restaurant in Tampa

last month I walked in to pick up a bowl for me, 3 tacos for my wife, large chips and guac; on my way home from work.

I get there the venue was a mess I can tell it was a long day for the staff. I go to order and they are out of steak, out of chicken and something else. Fine I take the barbacoa. I asked for double meat on my bowl, she acted annoyed, the 2nd "serving" was not even half of the original serving. I've let this slide before but this night I was very hungry after working 14hrs. I asked can you please make sure its the proper serving amount? she says "yes it is, anything else sir?". I quickly said- FINE let me have a triple meat serving on my bowl please. Looking annoyed again she did the same. almost all the veggies are gone. so its basically rice, 3x meat and a scrape of whatever was floating at the bottom in their veggie trays. My wifes 3 tacos were at this point as disappointing so lets skip past that. Get to the check out to add large chips and guac... they are all out of guac. I thought to myself I'd understand if i came in just minutes before doors closed but we have almost an hour left of business. I'll just scratch it off as a bad day at the store in my head and move on. No harm no foul.

but a month later (today) my wife orders on the app and has it deliveried.. OMG they purposely put soooo much sour cream, cheese and veggies on top- to HIDE the fact that (i counted) there were six total slices of steak. DRY seasonless "steak".

which now draws me to think- did my bill go down last month when I didnt get what I asked for? Why would I pay the same amount as someone that ordered earlier that day who had a full menu to select from when I did not? Chipotle employees think online orders are a joke because a customer can't witness them making their meals so portions dont have to be the same. this is now the 5th time our online orders looked like a joke. (including online order for pick-up).

I stopped eating my bowl of rice covered in mostly onions, cheese and sour cream just to write this.

Never again. We pay too much money to be treated...

This Chipotle is consistently dysfunctional.

Each time I go to this location (1x/mo), they are out of at least 2 ingredients. Today, it was chaos. I can't put into words how bad this experience was.

Today, they were out of half the ingredients, including: steak, chicken, white rice, veggies, and black beans. They also had no forks or knives.

The staff was mis-managed (manager no where to be found); customers were not being helped; there was no or mis-communication; and a long line of customers had to walk out.

Through the chaos of no food being available, the staff also messed up our order twice, and then walked away from the counter. When we were helped, they put literal cold (uncooked beans) in our meal. When we asked to speak to the manager, the manager did not come out. It was unclear if they were there.

The staff were displeased and confused themselves - IMPORTANT NOTE, I feel bad that the staff were put into this position. I don't blame them for not having ingredients or being uncertain about how to handle this debacle. It seems like they're being setup for failure. Had I been working at this restaurant, I probably wouldn't know how to tell customers consistently, "We're out of food at our restaurant." I also imagine they're underpaid, especially when considering they have to deal with these terrible work conditions.

Anyway, the staff noted that the General Manager, Keith, often under-orders ingredients and mismanages the store. Sorry to call you out, Keith, but if half a dozen of your staff are mentioning you by name, then they probably have good reason to.

I rarely have the time/energy to write a restaurant complaint, but experiences like today have happened almost every time I go to this location (the other location is twice as far).

Today, the restaurant could've been on an episode of...

Absolutely terrible experience. I usually love Chipotle, but this location is hands-down the worst I’ve ever been to. I don’t even know where to start.

First off, the staff acted like I was interrupting their day just by walking in. No greeting, no smile, nothing—just blank stares and an attitude like they’d rather be anywhere else. I asked for double chicken and they barely gave me a single scoop. When I mentioned it, the guy rolled his eyes like I was being difficult.

Then there’s the food. Cold rice. Soggy lettuce. Watery beans. Burnt chicken. I mean, how do you mess up every single ingredient? It’s almost impressive how consistently awful everything was. My bowl looked like it was just thrown together by someone blindfolded and angry.

The dining area? Disgusting. Tables were dirty, floor was sticky, trash overflowing. It smelled like old mop water. I get that it gets busy, but this place clearly doesn’t believe in basic cleanliness or upkeep.

Oh—and the guac? Brown. Yes, brown. Like it had been sitting out all day. For $2.95 extra, I expect more than spoiled avocado paste.

Worst of all, I watched someone behind the counter sneeze, wipe their nose with their glove, and then keep working without changing it. That was enough to ruin any appetite I had left.

I’ve been to other Chipotle locations that are way better—cleaner, friendlier, and actually serve decent food. This one needs a serious overhaul or new management—or maybe just a shutdown until they figure out how to run a basic restaurant.

Save your money and go literally anywhere else. Even frozen burritos from the gas station taste better than...