Pizza Hut — Restaurant in Tampa

I totally understand that places get busy and restaurants run out of items however to have something replaced without my knowledge, I would’ve rather received a refund because it was disgusting. All of our food was cold because they were 45 minutes past the original delivery time. Nobody gave me a call even though they said they did. My phone is on I get calls and I got a call (personal) during the time that I was waiting for the pizza, wings and dessert. There was no reason I should’ve had to put my $55 order worth of food in a microwave because I’m at a hotel waiting for my flight. We had to sit there and suffer and eat nasty cold food. I’ve never had an experience like this, but a full refund would be lovely because I could’ve went with my original idea of Chinese food, but we wanted to give Pizza Hut a chance and they ruined my last night of vacation here in Tampa, Florida. This is absolute insanity and I am not a happy customer. And no, I didn’t get any pictures because I didn’t want that on my phone. I’m a big tipper and I was going to tip in cash but because I feel like I didn’t tip on the card when I paid ahead of time, my order was purposely messed up. Because how does someone confuse barbecue with buffalo they don’t sound the same. I wanted the chocolate doughnut bites, but got some chocolate brownie cookie thing that tasted like the box it came in. And my pizza was cold and it tasted like it been sitting there for...

My order was extremely late, I made the order over an hour in advance, to be delivered at noon for a work event. I had countless employees frustrated and hungry for pizza that ended up being 2 hours late and we had to order little Caesars instead. When I spoke to the location directly they said its been ready just sitting there because they don't actually have any delivery drivers and that location right now and are relying solely on doordash to come deliver it. If I wanted to be disappointed by doordash I would have ordered through them. Next the customer service call center was no help as I was told they couldn't do anything and for me to call the location directly. I had called back the location in which my 7 consecutive calls were not picked up. I would like to be compensated for this inconvenience as I feel embarrassed for relying on pizza hut to do the one thing they SHOULD be decent at, which is...

I usually don’t leave reviews - and I’m a firm believer that most people don’t unless it’s a bad one…. this is a good one! The manager at this location has gone ABOVE & BEYOND the past TWO times I’ve ordered from here. Once with me personally, then my boyfriend. And nothing was ever wrong with the order or anything - just simple things like honoring a coupon I never received from a promo deal for example. I wish I knew her name but all I have are her initials on the receipt (LG). Additionally, this location is the CLEANEST Pizza Hut I’ve ever been in and I never have to wait long (for carry out or delivery). Thank you for your 5 star customer...