Starbucks — Restaurant in Tampa

My entire experience was fantastic. For several reasons. I was inline maybe about the 6th person down. The manager came out and handed treats to two kids( maybe 2 and 4yrs) looking out at the air planes. Just because. The mother was sooo happy you can hear it in her voice house appreciative she was, and of course the young boys was excited. Secondly I loved the interaction the manager had with the customers and to her employees. She was so nice and genuine! While giving instructions and training a young lady as well. Who was also very well mannered. Third, a lady was having a difficult time paying for her food, I believe she had her children with her just trying to get her a snack before the plane. Unfortunately her cars declined, it happens to the best of us Wether the funds are there are not, it. It can be very embarrassing especially with your children( we know how they can get lbs). She was eagerly willing to pay for her food, but another customer beat her to it. Lastly another customer felt as good as I did about her service and forced a tip upon her. Instead of keeping it. She used it to pay for the two ladies behind me saying it was a gift that someone offered to pay for their drinks. They were lit up like Christmas lights LOL. The manager the is truly the gift that keeps on giving! You can tell how great of a manager she is because of her other employees attitude and the way the handled the busyness and their communication to each other. From the gentleman who made my drink and put extra crunch on my drink😉. To the women who checked me out and didn’t let me for get my lemon cake i left on the counter cause I’m so exhausted lol. And the young lady who was next in charge . Her energy was good. Very well mannered, and friendly. If I needed a job i would love to work their to be apart...

I ordered a trenta pink drink with almond milk and the lady made me one with coconut and I said I ordered almond and she said oh sorry his has coconut and tries fo hand me the coconut anyway and I say again I ordered one with almond milk and she looks at the cup and goes oh sorry i didn't look at it and I say I will like a refund . Jamal the cashier who checked me out does my refund and gave me the receipt of the refund . I leave and now I'm waiting at my gate and check my account ans it has not be loaded and so I go back to the Starbucks and I say it is not loaded and I show him the card and my account history ans he checks the balance and says oh this is weird it is not on there and he says let me call my manager so he calls ans then comes to me and says she said it takes 24 hour but here is her business card. I call Jodi Stanley and no one so I can again and explain what happened and she says it would take up to 24 hours which would be Friday since i went on Thursday . I called Friday evening then it was oh i said it could take up to 24 hour and i will let us on Sunday when i can get to accounts and does not text or call or anything . I call this morning (Monday ) after hearing nothing since Friday and she ( Jodi Stanley ) said that she has to wait for the accountant today and I'm like so why could you not have said anything instead of saying nothing and all i got was a " could you send me your information and I will let you know but the end of the business day on Monday because she needs the account to look up the transaction . Today is Tuesday and I was never notified until today after I asked yesterday and called why she never called me back . So I finally called cooperate and the guy over the phone did it instantly...

I recently stopped by the Starbucks located at the E terminal gates in Tampa Airport. Given the convenient location right by the gates, it seemed like a perfect place to grab a coffee before my flight. The store was quite busy, with a long line that wrapped around, but fortunately, they offer online ordering – a definite plus for anyone in a rush.

I placed a mobile order for a venti latte to save time. While the pick-up process was smooth, I was disappointed when I received my drink. The cup felt unusually light, and upon opening it, I noticed at least 2-3 inches of empty space at the top. It felt like I either received a smaller grande portion in a venti cup or the extra room was meant to account for whipped cream—which I didn’t order. For the price, I expected a full drink, and this experience left me feeling short-changed.

On the positive side, the store appeared clean despite the heavy foot traffic, and the staff seemed efficient in managing the crowd. However, given the quality of my order, I’ll likely be looking for alternatives next time.

Pros:

Convenient location at the E terminal gates

Online ordering available for faster service

Clean and well-maintained store

Cons:

Long wait times due to heavy traffic

Inconsistent drink portion sizes - you get a grande instead of a venti

Limited seating due to high customer volume

Overall, while the convenience and online ordering are helpful, the quality of my order didn’t meet...