Wendy's — Restaurant in Taylorsville

I typically don’t complain or like to leave reviews, but my visit today merits it. I walked in and waited until someone came over to the register. When Stephanie, the person who took my order, finally came by, rather than being called over or at least greeted, she simply signals me to come over with her hand. During the ordering process, she seemed to be confused about what kind of spicy chicken sandwich I wanted and was offering me other chicken sandwiches. After clarifying about what sandwich I wanted, she gave me a bad look and had an awful attitude through the rest of ordering process. After finishing ordering, she forgot to give me a small drink that I had asked for and had to go back to the register. Rather than owning up to her simply forgetting, she was trying to charge me for another drink. When I told her that I had ordered one, she had to look at both the screen and my receipt just to make sure I had asked for one. Considering that I am a POC, I found it off putting that she had to verify two times to ensure that I wasn’t lying. Once my order was finally ready, rather than being talked to or called over, she waited for me to look over her direction and waved me over once my order was ready. I grabbed my order and went somewhere nearby to check my order. During this time, I noticed that the person after me was a white individual. I noticed that she was far more friendly and attentive to this person. I’m not sure if I walked in at the wrong time, but being treated differently left me feeling so uncomfortable. I will be thinking twice before heading...

After stopping by, through the drive thru, with NO ONE ELSE IN LINE, we were promptly greeted by someone for payment, then handed out 2 frosty and food, no receipt, and on our way!!! Took less than 45 seconds in total, including ordering. I live 2 blocks from this store, got home, so excited for our Orange Cream Frostys, and the very small meal ordered, except the food was colder than the frosty was. So I tried to call the store, it rang several times, before a recording picked up saying they were too busy to take the call, and to call at a later time, no place to leave a message at all. I then tried several more times to call back, no answer, before I finally had it, and got the phone # for Wendys corporate, to speak to someone, because I was beyond irritated at this point. It took 2 phones calls to this #, and a total of more than an hour to speak to someone who could've cared less about the whole thing. After 15 minutes or so with this person, he assured me I would receive a credit to my credit card account, and that the district manager from this store would indeed contact me in reference to this situation. NOTHING, NOTHING AT ALL. I may only be one person, with a small order, but I have a voice, and I will use it. I thought Wendys was better than all of this, but they have...

Not sure what is going on with this place any more. It seems to be under different management every time I go there recently. The lawn went brown this summer so they must be struggling. But I was particularly alarmed at the lack of customer service I got at the drive through. What happened to taking care of the customer. This didn't ask me if I wanted a sauce for my chicken nuggets, then before I had a chance to ask for them the guy was gone and didn't hear me. There was not even a spoon in my bag to eat my shake with. I've seen the water on recently to green up the lawn but this management won't last either with this kind of customer service. I needed my honey mustard sauce.

update - 1/21/2019 Ho many times does it take to get it right. its the luck of the draw as to see what employee is working at the time of your visit. He did not offer my Honey Mustard Sauce so I asked for it. When I got home I found NO Honey mustard sauce. Please managers you need responsible employees working at night that are going to think of the customer and not themselves. Maybe they should go to that school where they teach the Chik-fila people how to take care of their customers. Read the book, "Hey, I'm the customer." Then practice...