Domino's Pizza — Restaurant in Temecula

I ordered a carryout pizza and I noticed that the pizza was cold and not even remotely warm when I got it. Also, I noticed I did not get my receipt after I left. The "icing on the cake" was when I got home and opened the box, I noticed that the pizza box looked dirty and overly-greasy as they had drenched my pizza in the garlic sauce. On the corner of the box there were smudges of hardened pizza sauce. I was apprehensive to eat the pizza because the box looked like it just came out the trash or had been dropped a few times on the floor. So like any other person, I drove back and requested my receipt and my pizza be made fresh. The clerk complied and assured me 10 to 12 minutes for my pizza.

On a side note (while I was waiting inside Domino's) I observed another customer who drove all the way to the store as there was an issue with his delivery order. Although I did not know what exactly was wrong with his order, I know for sure his pizza was made wrong. The clerk who was helping the guy told him 10 min for a fresh pizza and also gave him a free soda as a result of the mishap. The employee who was dealing with the customer then gave the incorrect pizza to another employee who then sat the incorrect pizza on the ready rack and appeared to take a sticker off the box. After that I noticed that another employee moved the pizza to a higher rack but never removed it from the rack completely. After 10 minutes, an employee yells the customer's fresh pizza is ready and the customer comes to retrieve it. Surely enough, when the customer opens his pizza he immediately realizes that the pizza is still wrong (in fact it was the very same pizza he returned). The customer looked at the ground with a saddened, defeated gaze shaking his head attempting to muster a smile to conceal his frustration. The look on the man's face said it all. The employee clearly sees this and notifies the customer that although he did not make the pizza, he could retrieve the manager to help resolve the situation. 6 minutes later after waiting, the customer angrily takes his pizza and storms out the store, right before the manager finally comes to the front looking for the customer.

Fast forward, 45 minutes and a free soda later, my pizza is finally ready. Apparently, they had to remake my original "remake" for reasons unknown which someone had let me know after already waiting 30 minutes. Overall, my experience with this store and its employees has been extremely horrendous. A big red flag I observed that went off in my head the entire time I was waiting was the COMMUNICATION. The kitchen seemed disorganized and the employees displayed lackluster communication both while making the pizza's and taking orders over the phone. I don't mean to be bashful as I never write negative reviews but this Domino's establishment needs some serious restructuring and re-training of the employees and management team. In all honesty, I rarely eat out and usually don't get Domino's pizza and this experience has reminded me why. I'd much rather buy a full-priced pizza from a place like Pizza Hut than pay 10 cents for another Domino's pizza (and I hardly eat Pizza Hut).

Last but not least, if the Google Ratings let me give 0 stars, this occasion would certainly...

I had to work late and didn’t have time or energy to make dinner for my family, so we decided to order dominos, something fast and easy. I placed my order at 7:30. We got a call around 8pm that it was out for delivery and tracked the order in the tracker app. We followed the driver around for a few minutes and saw the driver was around our area. About 15min later we got a text saying the order was delivered...only that we didn’t receive the order. I have 3 young kids that were also waiting to eat. My wife called the store and was told by them that the tracker app doesn’t work and the order should be there soon. We waited another 15min with nothing. I called the store and gave them the run down that we ordered about 1 hr ago and sometimes orders get placed a few houses down. The person on the phone assured me everything was fine. I asked him if he could check really quick just to verify it wasn’t delivered to a wrong address. He reluctantly went to check and said the driver left 20min ago and that we should receive our order but we can call in about 15min if we didn’t. At this point my kids were getting very hungry and restless. We waited about 20min. I didn’t want to be rude and keep calling but decided we should check again. I called again and spoke with the manager this time. I asked him to be honest with me and just tell me if the order was placed at the wrong house and we understand that mistakes happen but we would rather know it was just going to take a little longer rather than waiting for our pizza arrival any minute. He finally fessed up that they had a new delivery driver and they forgot our order. I told him thank you for telling me but asked why this wasn’t told the previous 3 times we called. Finally 2 hours after we placed our order we got our pizza, but it was as cold was cold like it had been sitting in a car for the past 2 hours. We didn’t receive any kind of apology or refund. I’m super disappointed in the dishonesty and attempted cover ups as well as no effort in trying to rectify the situation and t fact that they still thought it was appropriate to serve us pizza that had been sitting out for hours instead of...

Two hours! Waiting two hours for pizza—off the charts unacceptable. Everyone knows Friday night is busy for pizza, but maybe not Domino's. Waiting an hour is understandable and acceptable. Domino’s is in the pizza business and they should plan accordingly to remain competitive. After waiting for one and one half hours we decided to call to see what was taking so long, or if our order had been lost. The online progress bar had not moved since we had placed the order. When my phone call was answered, I asked about our pizza, and what was taking so long. The person on the phone was unapologetic, stating “It’s Friday.” It’s obvious that those working in the store knew it was Friday and taking more than two hours to deliver a pizza is totally unacceptable. In addition when the pizza arrived it was less than hot and our order was wrong and came with no peppers or cheese. At that point I was not going to call and wait for an additional two hours for Domino’s to maybe get our order right. Next time we want pizza we will certainly remember this experience and consider going to another, more customer friendly, pizza establishments in our area. Fortunately we have a wonderful range of several delicious pizza options here in the Temecula area. Not Domino's One star only because a single star is required to post a comment. To accurately rate this experience I'd have to rate it as -2.5 stars. The pizza tastes good, but the customer service is...