McDonald's — Restaurant in Temecula

Normally, I use the app without any issues, but this time it was a disaster. The app wouldn’t accept any form of payment, forcing me to go through the drive-thru. The young man took my order correctly and it matched the receipt. However, at the window, we received the wrong drinks: we ordered Coke, Sweet Tea, Dr. Pepper, and Sprite but got two Sweet Teas and no Dr. Pepper. When I pointed this out, the employee refused to take them back, saying he couldn’t once they were out the window.

He then directed us to park in spot #5 to wait for our food, which included 2 six-piece nugget meals and 2 McDouble burger meals—nothing complicated. We waited 15 minutes, and when the food finally arrived, the same young man admitted he forgot the Dr. Pepper and promised to return with it. Another 15 minutes passed, and he still hadn’t come back.

Upon checking the food, we found one burger had onions and pickles, despite being ordered without them, and there wasn’t a single sauce in the bag. I went into the facility to address this, but no one was at the register, and eight of us were waiting for various reasons, mostly incorrect orders. When the young man finally came out with the Dr. Pepper, I mentioned the missing sauces. He handed me a small bag filled with ranch and honey mustard.

To top it off, one employee was visibly on break at the front table, engrossed in his phone. This looked terrible given the chaos. This facility clearly needs more staff or someone who can pay attention to details. With the wage increase to $20, I expect a higher caliber of employees than high schoolers with no skills or motivation to do their jobs well. This experience was completely unacceptable, and I expect immediate improvements and proper handling of...

This is by far the worst, most poorly managed McDonald’s I have ever had the displeasure of visiting. It is consistently backed up. You will wait for 30 minutes in lines every single time there’s always a new staff, usually teenagers, probably because nobody should have to put up with those kinds of working conditions. The food is always inconsistent as far as quality goes, orders are commonly incorrect as well. I can’t believe this location is even allowed to stay open, I don’t think anyone is overseeing this place because if so they should no longer have a job. Where is McDonald’s corporate quality control?

The past visit I had here, and last, I pre ordered on the app, for time and efficiency reasons, when I got in line it took about 15 minutes to get from the speaker to the first window. Followed by another 5-10 to get to the second window. When I finally pulled up to get my food, they gave me someone else’s drinks and a number and asked me to pull into a parking spot and wait for someone to bring it out ???!! They were doing this to every one ! I very reluctantly pulled into the spot, waited another 10 minutes before finally going INSIDE and demanding my food. What I found was a lobby filled with customers who all had also been waiting insane amounts of time and staff standing around. It was incredibly disorganized and off putting. After another 10 minutes someone finally handed me my food after I saw it just SITTING at a counter?!? Insane; I will never come to this location again, I would rather deal with the one inside of WAL MART. This one needs to...

Without a doubt the worst McDonald’s in town, even with gas as expensive as it it, I’d rather drive to a McDonald’s in the next town. I’m his location has undeniably the worst customer service I’ve ever seen, and while normally their food is usually passable at best, tonight it was the worst I’ve ever had it, it’s as if they had French fries that had been sat in a fridge several days and got completely dried out, and to heat them up they tried to fry them again trying to get them well done. They had the texture of very firm styrofoam. And the service tonight was especially bad, after I finished putting my order in at the drive through, the lady said “just pull forward” she give a please or give me my total so I could get my money ready. Somehow it wasn’t COMPLETELY terrible, after I got my order the lady did say “have a good night”. Unfortunately that was the ONLY pleasant part of this experience. I recognize McDonald’s is a convenience place, but with their prices being as high as they are now, this location just is not worth it, go to the next McDonald’s over, or the next one after that, just do yourself a favor and skip this location. My family has lived in this town for over 15 years now, I can’t say that we’ve had a single pleasant experience at this location. I’m done with it, I was tired and just wanted something after I got off work, next time, I’d happily drive another 20 or 30 minutes...