BBQ Island - Outdoor Kitchen And Gas Grill Specialists — Restaurant in Tempe

on 2/3/14 I came in to get some expert advice on the Memphis Pros vs Mak Generals pellet grills. However, I spent an entire hour in there with no help at all trying to figure out things for myself. Somebody was working on a built-in grill so I asked him if I could see a Mak 2 star, but he said simply, "We dont have any of those now". Ok, that is fine. So when are you going to get some in? Can't you place one on backorder? If I am interested in buying, wouldn't the owner of this company want someone to be proactively helping me? Anyways, he didnt do any of this and went back to working on one of the grills. The other rep on the floor seemed mostly interested in sharing BBQ stories with someone that came in to just talk. I patiently waited with my son for that client to finish buying his rub. Then someone else started hanging out and just chatting with the sales rep again. All I needed was basic customer service; someone to ask what I wanted and that they would be with me in "x" minutes. The last thing you want to do as a customer is pull teeth to get someone to help you that never made any effort to help you from the start. They do have a great selection, and some incredible grills that you can't see anywhere else in the city. However, within that 1 hour, I could've been informed and bought the pellet grill of my choice. I will bring my business somewhere else where I dont have to...

These guys have been amazing to work with.

I purchased a camp chef woodwind and the thing hasn’t worked since I got it a year ago. Issues started right off the bat with the actual smoker itself. The smoker wouldn’t go over 250 degrees, it would burn through bags of pellets, if you opened the door it would drop 30+ degrees and not ever get back to the correct temperature, startups were inconsistent where it would start immediately and sometimes it would take 3-4 cycles. In working with camp chef customer service, they sent out multiple thermometers, control hubs and a full new hopper. After hours spent on the product, it was time to throw in the towel and Camp Chef simply said, “try and get your money back from the person you bought it from.” They gave up and let it rest on BBQ island which really isn’t their problem BUT the staff at BBQ Island has been absolutely unbelievable and took the task on themselves to get a solution figured out. They ended up getting me a full refund and had it not been for them, Camp Chef would have just stuck me with it.

APPRECIATE YOU AND GREAT WORK...

Great place to shop with great people who are very knowledgeable on BBQ and cooking.

First off, this business is in a mall setting and is easy to find with plenty of parking.

Walking inside you are greeted with all things BBQ. They have really amazing people that work there that are friendly, knowledgeable, kind and fun to work with. There is a real passion here, so don't be afraid to ask for suggestions or advice.

Selection is amazing - everything from built in propane grills, free standing grills, pizza ovens, Traegers, charcoal grills to accessories, rubs, charcoal, lump charcoal, spices and sauces. One could really get in trouble here with all they carry... or maybe really make some amazing food at home.

We bought a Traeger here and the process couldn't be easier. Even loading the grill into our SUV was seamless and they helped with that and made sure everything was secured and fit inside.

All in all I can't recommend this store highly enough and would encourage everyone to check this place out, especially people just getting into the hobby / lifestyle such...