McDonald's — Restaurant in Tempe

At the intercom, I ordered 2 Breakfast combos. The Breakfast menu's were not turned around, so instead of ordering with a Combo number, I had to order using the item name. I said I wanted two orders of the Sausage, Egg, and Cheese McGriddles BUT with NO CHEESE. I stated "NO CHEESE" twice and Sidel on the intercom confirmed this detail twice. At the window, Sidel confirmed again that the breakfast sandwiches would not contain cheese. I paid for my order and waited. I received my drinks and other food about 5 minutes later--with no contact from Sidel until the order was ready. When I received the food, to my dismay, I discovered that both the sandwiches were made incorrectly. One had cheese and one had no cheese, but also no egg. Understanding mistakes happen, I explained what was wrong with the items and requested they be remade with sausage and egg, but without cheese as originally ordered. Sidel, without notion of apology or remote regard for the time wasted waiting, took the incorrect items and closed the window. A few minutes later, Luis in a red management shirt but with no name-tag listed, came to the window to verify the order. I stated, "We just want two sandwiches with the McGriddle piece, sausage, and egg NO CHEESE. So a Sausage, Egg, and Cheese McGriddle WITHOUT the cheese." Luis repeated this information back to me and then went back to the kitchen to prepare the food. About 3-4 minutes later we received two sandwiches and no apology. Upon looking, discovered that yet again both sandwiches were made incorrectly. Almost identically incorrect to the first time. I asked Sidel what happened to the original sandwiches and he said "They've been thrown into waste." Which then leads me to believe that they were completely prepared all over again with similar mistakes. This was unfortaunte, but myself and my passengers were still hungry, so yet again I explained what was wrong with the sandwiches and asked for them to be re-made correctly. Sidel left the window without saying anything with a distant look on his face. Luis returned to the window, seemingly frustrated saying something like, "What's wrong now?" I tried to say, "There is still cheese on these." Holding up a sandwich which clearly had cheese on it in my hand, but the look on his face did not carry an ounce of regret, apology, or empathetic care whatsoever. It was disheartening, so I gave up explaining myself for the third time and asked if I could please just have a refund for the food. Now, considering that we were in the drive through nearly 15 minutes and experienced three incorrect orders, anywhere else would have likely let us keep the drinks and hash-browns, OR at least apologized, but instead, Luis then states that he needs back the drinks and other hash-brown. I hand him the drinks and food and watch and he rolls his eyes and throws the items directly in the trash beneath the window. The entire time, despite errors at fault of the workers, I remained kind, understanding, and professional--even when requesting a refund. To receive such hostility and lack of basic decency or kindness in return was disgusting. When Luis handed me back my change I asked for his name since he didn't wear a name-tag. He said "Luis" and I asked if he was the only Luis that worked at this location and he said yes. Again, this was an opportunity that he could have apologized or given any indication that he deserved to be in management (like a 'desire for repeat-business' kind of conversation). Instead I was left hungry, disappointed, and determined not only to never return to this McDonald's location, but also, to share this experience with everyone I can through every means possible. I have worked in management within the Quick-Service industry, and especially considering my kindness throughout the process, this was unacceptable behavior. I hope that my feedback will encourage corrective action so that no respectable customer will ever experience something of this nature again. Thank you...

Let me explain half of your complaints because obviously some of you guys never worked at a McDonald's and just complain because you ither don't understand or just rude and incompetent

Ice cream machine •Gets cleaned 2 times a week when they say "ice cream machine is down" means that whoever cleaned the machine lost a piece to run the machine •if they say Ice cream machine is not available means that it goes through heat mode meaning it automatically turns off some stores ice cream machine turns off after 2am some after 1am and turns back on after 5am

2.closing lanes • means that it's under staffed I personally seen the overnight manager have NO crew So that means she can only take on one line and she trys her best to do it alone an I think she does a WONDERFUL job seeing that she's taking orders cashing out cars making fries drinks and bagging the food all by herself mind you she even cleans the entire store for morning crew including stocking cleaning etc all by HERSELF so when the lane I closed cutt them some slack and be patient

Only cash • means that they have to reboot their system which takes up to 45 mins this includes the entire day of sales being closed and a new day of sales will be opened for the next day so while the system reboot they continue to take orders and put those orders in the system when the entire system is done rebooting no you cannot receive a receipt because the system is down and they cannot enter any orders on their pos. NO it's not shady business because what you don't understand is those cash only orders are accounted for

24 hours Means that only the drive thru is 24 hours lobby is closed around 10 pm everyday if you guys take the time to look at the hours posted on the door of the restaurant you will understand better stop relying on google.even google I not up to date

Now instead of criticism try to put yourself in the workers shoes try to become a little bit more patient they know your hungry but you all need to realize that they are trying their hardest to improve they are under staffed and everyone knows people get jobs and like to call off and do ncns or be late NOBODY is perfect but at least they are trying to improve instead of continue to down fall

Yes their is those KAREN'S that complain about every little thing but at the end of the day they are doing their job to the best of...

I hit the drive thru here early mornings for breakfast several times a month. They are usually very speedy and friendly. This morning though, when I got to the window, a young man tried to give me someone else's order. I told him that it wasn't my order and then proceeded to tell him what I ordered. He didn't see it on his screen so he told me that I would have to go back around behind 5-6 cars and order again. Seriously? I told him I was already running late and that I would not go back around. I told him that a woman took my order to which he promptly took offense and said, "I am a full grown MAN!" I tried to deflect his offensiveness and stated that it was a woman that took my order and that I was not trying to offend him. He kept arguing with me that I needed to go back through the line. I know that they have all the ingredients ready for what I ordered because it is a very popular breakfast deal-2 sausage egg McMuffins. He argued with me AGAIN. I am not a "Karen" but I proceeded to ask for the manager. He looked at me like I was the crazy one. Right after that, his manager showed up behind him so I talked to her, told her the story and she said, "No problem." She took him over to the screen, put my order in, and went to get the food for me. Meanwhile, Mr. Obnoxious came back to the window. I tried to apologize to him for being snippy at first by saying, "I'm sorry, I didn't know that you were new here. I didn't mean to offend...." and before I could finish, he interrupted me and told me that he wasn't new there and blah, blah, blah. At that point, I was done with the fool. The manager came back to the window and I told her that he was obnoxious and shouldn't be working the window with the attitude he was presenting. She apologized to me. What the heck? All he had to go was go over to the screen, put my order in and the transaction would have been done. Why in the world why I be sitting at his pickup window holding my credit card out to pay for my order if I didn't...