Terrible customer service. Cops called because of an exchange.. this is what happened..
Me and my girlfriend came here for a late night dinner, 9:45pm. We ordered the Jungle curry and when the order came, to our surprise it was a soup. So I asked my waiter for an exchange. We wanted curry, not soup. The waiter had the audacity to say “we don’t give out free food”. Excuse me?! I asked for an exchange. I didn’t touch the food because it was not what I was expecting. I asked for an exchange not free food! After negotiating with him, he finally asks the manager (also the chef) about our exchange which was denied. The manager (chef) thought she did not have to exchange the dish because of our misunderstanding of their menu. I have never heard of a restaurant denying exchanging food. I understand if I ate the food and then asked for an exchange but we didn’t touch it!! We asked for an exchange as soon as we saw it was a soup, not curry! Since our request for an exchange was denied I said ok, let me pay for the appetizers and we will leave. Kitchen staff said we need to pay for the soups as well or they will call the police. Are you kidding me?? I couldn’t believe it! I said ok, call the cops please. Maybe they will understand how ridiculous the staff is being.
After waiting for nearly an hour, the owner suddenly shows up and we explain the situation. It’s now 11:15ish. Any other restaurant would have exchanged the food and avoided this entire situation but not these guys. They are petty and proud of it. Owner was reasonable and asked what would we like to exchange the soups for?” We chose our replacements and he “graciously” allowed us to pay full price for everything except one of the curries 50% off. I appreciate his willingness to somewhat negotiate and make up for the unprofessional behavior of the staff’s behavior BUT after waiting nearly an hour for him to show up just to give us a $12 discount on top of a $70 bill after that experience is absolutely insane.
Atmosphere was dreadful, food was decent but overpriced and the service is an absolute nightmare!!! Do not come here. Literally go anywhere else. Other restaurants know how to treat customers. I am still in shock over how the staff treated us.. Calling the cops because of an exchange is crazy!! Unbelievably ridiculous!!! It’s now 11:40pm and I just got home.. Worst...
Read moreGive it a one star cause today I called the restaurant and asked the waiter that also waited on me tonight if they have Me Krub. And he said yes so o got excited and came over and I ordered me Krub. And he said that he didn’t know what I was talking about and I said I called u then I drive all the way over here cause you said that you have me Krub…. He said I thought you asked for crab fried rice…. I said how did you get that out of me Krub??? So then I said how about the ground meat chili he said we don’t have that!!! I said well it’s on the menu he said actually we don’t have that. I then said well ok what do you recommend?? He said the seafood curry inside a coconut so I got that and it was ok…. But it did not have any veritable sand so I showed him a picture of the vegetable plat that I wanted after waiting twenty minutes for him to come back to my table and I asked him what that dish was in their photos and he said listen we are closing up now I then said I asked you to come to my table 25 minutes ago cause I wanted to order something else but you never came back and he said that’s because I’m busy. I was the only one in the restaurant. They did not have the stuff in their restaurant photos on google. It was not a very good experience I left a 2 dollar tip but really did not feel like leaving anything and wish it...
Read morePrevious owners you will be missed… where ever you are in the world!!!!
UNDER NEW MANAGEMENT and they’re already shaking things up.
New Menu New Prices New (&bland) interior
I used to come to Tasty Thai 5-6 times a month and has been my go to eat out place for the last 7 years.
I’m sad I don’t like change and this is all happening too fast.
One thing I loved about the original tasty Thai was the mom and pop feel… it felt like a family establishment the prices where fair and reasonable with great portions.
The interior was nothing special but it felt homey.
New owners have already hiked up the prices to the prices that other Thai restaurants are charging … and they have unreasonably priced 1 order of orange chicken at 16.95!!!!!!! And changed the recipe
The drunken noodle I ordered was good but different and greaser than before lots of oil and basil
I gave this review 2 stars because of the new price of my favorite dish. Orange chicken price was increased from 9.95 to 16.95! Are they frying golden chickens!!!! I will never order a 16.95 orange chicken unless it’s a fine dining experience. I would greatly appreciate it if they bring back the original orange chicken recipe it was the absolute best orange chicken.
Stuff happens, things change, new owners come in and ruin a good thing. Life goes...
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