Wendy's — Restaurant in Tempe

My recent drive-thru experience at Wendy's left me thoroughly disgusted and deeply dissatisfied. To begin with, the drive-thru area was far from clean and sanitary. As I waited in line, I couldn't help but notice the employees casually chatting and hanging outside next to the big trash can in the square brick walls. Witnessing this unsightly scene while waiting for my food was truly off-putting and raised concerns about the hygiene standards of the establishment. Regrettably, the service at Wendy's drive-thru was incredibly slow and inefficient. I had hoped the long wait was for fresh food. I was wrong. Despite my anticipation of fresh, delicious food, what I received was a far cry from it. The fries I ordered were disappointingly limp, as if they had been sitting under a heat lamp for an excessive amount of time. The chicken in my order was lukewarm, dry and lacked the desired tenderness and flavor. It was evident that the food had been neglected and left to deteriorate, completely tarnishing any excitement I had initially felt. Furthermore, the attitude displayed by the staff was wholly unacceptable. In the midst of placing my order, I received a call from my sick mother, who suddenly regained her appetite. Wanting to provide her with a simple Jr. Bacon Cheeseburger, I kindly requested to add it to my order. However, instead of accommodating my request with empathy or understanding, I was met with an eye roll and an uncooperative attitude. Such behavior towards a customer is inexcusable and reflects poorly on the professionalism of the Wendy's team. Adding insult to injury, when the employee returned with my debit card, she curtly informed me that I would have to go to the back of the line for my Jr. Bacon Cheeseburger. This demand, despite the evident lack of freshness in the food, was both puzzling and infuriating. It took mere seconds to prepare the requested item, exposing their inconsistency and lack of consideration for customer satisfaction. To compound the disappointment, I found myself without a straw for my drink. It is astonishing that such a basic item was overlooked in a supposedly well-established fast-food chain like Wendy's. Such oversights contribute to an overall sense of negligence and indifference towards customer experience. The unsanitary conditions, sluggish service, and underwhelming food left me thoroughly dissatisfied. The dismissive attitude displayed by the staff, coupled with their lack of attention to detail, only further aggravated my disappointment. I strongly advise against visiting this particular Wendy's drive-thru if you desire a clean, efficient, and enjoyable...

I think it’s absurd that your establishment has a policy which demands that a person purchase a product off of your menu, prior to being given access to a restroom intended for use by the general public: or in effect by your customer base. As I walked up to the building to use the restroom: I noticed that you were offering a peppermint frosty. I thought that sounds delicious. After I use the restroom I’ll go grab my wallet and buy one. But, after the massively inappropriate and rude confrontation that occurred with a member of your staff over the said intended use of the restroom: I can’t tell you I did not purchase the item; I left your store all together. I’m extremely disappointed in your abandonment of Dave’s Five Values. I’m disappointed I missed out on the frosty, that I now want: but, will not purchase on principle. And, I’m disappointed at your establishments indecent approach to turning a profit: over providing for a basic human right. Dave Thomas would roll over in his grave for how I was treated: I did not deserve to be yelled at across a dining room by your employee for voicing my dissatisfaction with your establishments policy which denied me access to a public restroom; I was entirely humiliated. So much for your company’s “Values” and “Mop Bucket Attitude.” Dave Thomas believed in treating people with respect and dignity: it is the hallmark of the Wendy’s brand. To do the right thing because in doing so you earn your reputation and your customers loyalty. I can assure you I won’t be back again...

I called to speak with the manager at this location,. Her name was Esther. My, what a rather unpleasant individual. She actually swore at me over the phone, three times taking the Lord's name in vain, then proceeded to curse and yell and use abusive language. She seemed to have thought that I was a customer who had just left the restaurant. When I told her I was calling from Ohio she basically called me a liar. After yelling some more vulgarity at me she hung up on me while I was asking to speak with her manager. I called back and she pretty much dared me to call her District Manager, Emmanuel, which I did. This restaurant has an ongoing problem that was brought to my attention yet again, so I was trying to resolve the conflict. Esther was simply in a bad mood from an experience she had just had with a customer and was in no mood to be civil. So, after she gave me her DMs number, I did call him. While I was on the phone with him I received 3 No Caller ID calls and put him on hold each time. Someone was actually calling and blocking their number while I was on the phone with Emmanuel, the DM. Now I'm not accusing anyone of anything, but that surely was a coincidence, right? In the mean time, I will be calling the corporate office on Monday to report Esther very crude phone demeanor. If I l lived in Arizona this is one restaurant I would never visit. Much as I love Wendy's hamburgers, disrespect is...