Moe's Southwest Grill — Restaurant in Tennessee

The food served here is amazing. Equal to any other Moe’s I’ve been to. However I have never been to a Moe’s with such a rude staff. They seemingly don’t know their own menu or their menu has changed and they belittle you for asking for something they no longer serve. And don’t bother asking for extra items. If you ask for extra napkins, extra fork, to-go packaging to put your leftovers in you will be given looks that could kill and nasty attitudes. This is the only Moe’s I’ve been to with staff like this. Corporate please take notice and refresh this place with a staff that actually cares to be there. This isn’t an isolated incident either. There are many other reviews saying similar things. And my wife had warned me about an experience she had there with rude staff around the most recent election. I figured the election can take its toll on people and maybe they had an off day. Nope these people are like this all the time. Go to the Moe’s in...

Most rudest unprofessional Moe's I've been to. I travel a lot and go to several moes in different states. The minute I walked in the manager Jason killed the "welcome to Moe's meaning"!!! he is not friendly and completely gave that he didn't want to be there nor serve me. Then the rice bowl was empty , not even a scoop was left... so I asked for a bit more, the Caucasian older lady with glasses upfront said I can't give you more ( not it's an extra charge) despite the bowl was empty. With the most rudest nasty attitude. I asked for a manager , and Jason did nothing! completely nonchalantly agreed with her and just stared at me. Like "so what". They're beyond racist at this place. And I mean a 10/10 racist. They Make moes look so bad. I've been a Moe's fan for over 7 years. Currently getting in contact with corporate or the Owner I've heard people say this about the man up front (Jason/Manager) but first time actually seeing it with...

Went for a curbside pickup order. You have to call their store and listen to a menu then speak with an employee to let them know you've arrived. I arrived pretty quickly after I placed my order, so I didn't expect to get my food immediately. They didn't look very busy, so I did think I might get my food before the expected pickup time, especially because the employee said it would be right out. My estimated pickup time was 13 minutes after I called. I waited 10 minutes past my pickup time and called again. They said it would be right out and offered me a beverage. Food was out about three minutes after that.

Half an hour for bland, low-quality food that cost just as much as Chipotle but in a smaller portion. No thanks.

Hopefully Moe's will vacate the space like it's predecessors and make way for a good local restaurant rather than an overpriced,...