Sugar Studio by Tiers Of Elegance — Restaurant in Terre Haute

I want to provide an honest and detailed review of my recent order, as I believe it’s important for businesses to receive constructive feedback, especially when service and product quality fall short of expectations.

First, the brownie I received took an excessive amount of time to be delivered, despite appearing to be a pre-packaged item. According to the DoorDash tracking system—which provides real-time updates on when a driver arrives and how long they’re waiting—my dasher was at your location for approximately 40 minutes before receiving the order. This prolonged wait time is unacceptable for a single, pre-made item and reflects poorly on your internal operations. Shifting blame onto DoorDash or the customer for delays that were clearly on your end is both unprofessional and misleading.

As for the product itself, it was quite disappointing. The brownie had multiple hard, flavorless chunks that appeared to be unadvertised chocolate pieces. If the item is meant to be a chocolate chunk brownie, that should be clearly reflected in the product name. Otherwise, customers reasonably expect a soft, classic brownie texture. The one I received was so dense and hard it bordered on unpleasant, with a risk of hurting someone’s mouth—particularly children or elderly individuals.

The flavor was unremarkable, lacking anything unique or memorable. Frankly, I could have achieved a better result baking at home with basic ingredients. The frosting was also underwhelming. While it wasn’t overly sweet, it had a heavy, dense consistency—not the light, whipped texture typically associated with buttercream. It separated easily from the brownie, further indicating a lack of quality control. Decorative elements like the gold flakes were sloppily placed and did nothing to elevate the experience.

More concerning is the lack of transparency and accountability from your company. If a product contains crunchy, potentially hazardous elements, this should be clearly disclosed. And if your system updates continue to show that an item is “being prepared” while a driver waits nearly an hour, that’s a process issue on your end—not DoorDash’s or the customer’s.

Lastly, it’s the responsibility of your team to ensure your product descriptions are accurate and consistent across all platforms, including delivery apps. That is not something customers should have to investigate or resolve.

In summary, my experience involved a lengthy delay, a poorly executed product, and a dismissive response from your team. Instead of acknowledging the issue, blame was placed on external partners and consumers. This shows a troubling lack of professionalism, accountability, and respect for your customer base. I sincerely hope you take this feedback to heart, because continuing down this path will only alienate the very people you’re...

My wife and I stopped by Sugar Studio about 2 weeks ago to order a gender reveal cake (after I had called a month prior for general information). While telling the young lady at the counter what we were thinking and how we wanted the cake to be made we were told they would not dye the cake, that they would only do a layer of icing or butter cream in the middle.

When I called that month prior, they seemed to be willing to do anything. Guess I was wrong. Oddly enough, Baesler's Market's bakery WILL do anything. And guess what. It turned out amazing. Guess you CAN dye cake batter.

It's shameful that a place that SHOULD be capable of doing simple things, especially for custom cakes and confectionery items, just isn't. I don't know if this place makes all their items in bulk (with the hopes of people buying) or if they just decorate frozen cakes like larger places do (Walmart, Meijer, etc), but that would be shameful.

We will not be coming back in the future for confectionery items, we will go to the real winner in Terre Haute,...

So I ordered my wedding cake through Tiers of Elegance and although it was beautiful (which is why it’s getting 2 stars instead of 1), it was the wrong flavor and I didn’t notice until we cut into it at the wedding and it was too late. I ordered red velvet with cream cheese icing, which we were really excited about because we absolutely loved that flavor in our sample box, and we got just a basic white cake with plain vanilla icing. Not only was the flavor of the cake and the icing wrong, but the communication is horrible. It took 2-3 weeks to get anyone to respond to me through email almost every time I tried to reach out, which was soooo frustrating. Again, the cake itself was pretty, but I wouldn’t go through Tiers of Elegance again given poor communication and the fact that I paid $73 for a small 6” cutting cake that was the...