Überrito Atascocita — Restaurant in Texas

Let me begin by saying their food is amazing! The Texas Cheesesteak Tacos are LIFE!!!! However, this is a very unprofessional/unorganized location. I have never successfully placed an online order without incident. You must first place an order online, THEN call them to tell them what you ordered... makes absolutely no sense. Today I called to place a to-go order. I was told that I had to do it online (that wasn't the case last week). When I went to pick the food up, I was told they didn't make it because I didn't call. I had to wait for them to make it. No one told me when it was done, I had to find out for myself. I decided to try the fajita beef salad. I had no idea it was so small. I'll post a picture of it following the review. There was literally just enough lettuce to cover the bottom of the small container. It was gone in 6 bites tops. The time before that I placed an online order. The same confused employee, Louis, was there. When I told him I was there to pick up a to go order, he said "OK, one second" I assumed that meant he was going to get the food. After about 5 minutes of just standing there, another employee asked if I had been helped. When I told him it was for the to go order, he informed me I had been standing in the wrong spot, and my food had just been sitting there. Louis never mentioned it. As awesome as the food is, you just have to decide for yourself if you're up for the head ache that...

Edit : my second visit was absolutely not like the first . I walk in & nothing ..no welcome , no acknowledgement from workers. I made it all the way to the where you order & someone was still not even waiting for me. No one was in line either .

I'm not sure what was goin on with the ground beef but it was disgusting ...it tasted nothing like the ground beef I had before. I went yesterday 3/26 & today the 27 my stomach is hurting .. 😫 I'm not sure I'll be back. It wasn't clean inside this time , workers are never friendly & look like they don't wanna be there. Even the manager looked mad .

First time here , my burrito was awesome, could've had more meat for the price though. Got chips & guacamole & a drink came to 15 dollars ...pretty pricey for one person . But the flavor was extremely better then what you get at Chipotle or freebirds ! This will be my new place .

However staff could be way more friendly , if you don't like the job go find a new one. But as a customer I should see smiling faces & ppl who enjoy their job ! More so when it comes to young adults. Talk to the guest & make them feel welcome ! That's how you get tips ! I'm not gonna tip someone that looks miserable ! .

The Hispanic lady cleaning the tables was super nice , she helped me put away the...

I work in food and customer service so I find myself to be sympathetic to others who work with a high volume of customers, but I was not pleased with the customer service in the slightest.

Two older women who worked the register and the other who put my order together were quite rude. Where I work we would never dream of rolling our eyes at customers who simply wanted a few veggies on their quesadilla. I understand that they were concerned that the quesadilla would be too big, but by only having cheese and chicken burrito and telling me that they can’t add any veggies (when I’ve been coming for close to 10 years and have never been told that) isn’t okay.

I was polite and told them that it was okay if some spilt out in the to-go container to which they looked at each other and gave each other a fed up look and one woman rolled her eyes. If they wore name tags I would give their names. I’m never one to complain, but this was far from a pleasant experience and not on par with the customer service I usually find...