Arby's — Restaurant in Texas

Got coupons in the mail for Arbys, saw the Pecan chicken salad and sweet potato waffle fries and they looked great. Got an order to go. My sandwich was mostly bread and lettuce and weighed 3-4 ounces max, and I am pushing it to the max on the weight. Waffle fries were over cooked or either cooked twice, thin and crispy crunchy with all moisture cooked out of them. Over $10.00 spent for such a pitiful meal! The Coca Cola was very good. Thank God we purchased a large drink to fill us up. Will not go back again. Workers are young girls who have no clue what's going on! What is this world coming to? I could have made my own chicken salad from a roasted chicken from Walmart and bought frozen sweet potatoe fries at the same time and a few other ingredients and spend just a few more dollars then had samitches for a few days! Now I am hungry and looking for something to eat. Last time I had the chicken salad sandwich at the same Arbys, it was very good, heavy and had some chicken salad on it, could only eat half of it, but tonight I could have eaten 2 of them because it was bread and lettuce with a very little bit of chicken salad. Too far to drive to return it. With so many restaurants fighting for customers, this place is running customers away. Management is pitiful for training these employees to sell their food and give their customers very, very little for their money! I will definitely not be coming back again but if for some crazy reason that I do I will make sure that my bag feels like it has something in it, I sent my wife to pick up the food tonight and she has never had a chicken salad sandwich from Arbys before so she didn't know what to expect. Now she is aware that we were short changed! I made her chicken salad sandwiches before and they were absolutely delicious, Pecans and grapes and lots of chicken and good bread and cheap in cost. We paid over $10.00 and received $1.50 worthoof food.

Don't waste your time or money at this restaurant! Pitiful,...

Food was warm and good. Service was terrible!! Ordered two roast beef sandwiches with cheese and a Jamoca shake. It really is just a coffee flavored shake but that is what they call it. Got my order and the shake was a vanilla one. Went back and told them it was a vanilla and not a coffee one. They said the machine measures it out and they have no control over it. I said maybe the machine is out of adjustment and was told it was just calibrated three days ago!! I said but is it possible that it was mis-calibrated or has gone out of alignment? This is where it goes south fast. I was corrected and re-told that it was just calibrated and it HAD to be right!! I said it tastes like a vanilla shake. One of the employees makes a comment that it is a vanilla mocha shake. I was not in the mood and that is not even on the menu!! They say they have no means to control the mixture or flow. As this was being said a young man came from the back with a bottle of syrup to add to the mixture. So I guess they do have some control after all. They proceed to mix me one and I said could I please have a refund. At this point the female employee came out of the back and was identified as the manager. No one had a name tags on so anyone could be the manager. She explained again that they could not control the machine and that it had just been serviced three days ago and it had to be right. I said to her that it is not a jamocha shake. There is no coffee flavor to this at all!! She started to get argumentative and I asked for a refund. She did apologize but only after I had to listen to her go off about that it is controlled by the machine and that was a jamocha shake and there was nothing she could do and it was just serviced three days so it had...

Man this place has gone downhill. First I get there and it's hot inside. Mind you not 100° plus like outside, but noticeably hot. For what they charge for food you would think it would be at least in the 70s. Then I see the waiting customers 5 in all waiting. I order the French dip combo, and have an email for free gyro. I show it to the cashier Joselyn and she looks at me like I'm from another world. She gets the Asst mgr (Cassie) and she frowns and says if not in the system she can't help me. Then she says try using the app, maybe it's in there. I try getting on and I'm having difficulty because I've not been on the app in a while. Finally get through on the app and place my order, Joselyn still looking at me like I'm crazy. How can the employees and mgr not know their own specials? I get my order and the French dip is skimpy and the gyro meat is dry, looks old. I ask for extra aujus and Cassie tells me $.75 for extra. The cup is not even half way. It's not even to the first tic mark for a regular dip. So disappointing. Didn't eat the gyro threw it away. Thank goodness it was free.

P.S. there were several senior customers trying to order. Joselyn was speaking so low and fast, they could not understand her. I and other customers had to repeat what she was saying. After it slowed down I could see Cassie on her phone outside right by the door smoking. I could smell the cigarette smoke from my...