Panda Express — Restaurant in Texas

Eldia, so I don’t know her name specifically. I might be spelling it wrong, but every time we go in there, this woman rushes us and makes us feel like we have to select things quicker. While she’s rushing us, she’s skimping on what she wants to give us. We went to this location several times until possibly now. We might be going elsewhere. She calls us regulars and favorite customers, yet she upcharges when we asked for a little extra. Obviously, the woman knows nothing about portioning, sizing, and pricing because we’re not asking for the whole damn plate to be covered. We’re just asking for a little more in the same bar. But this woman and this location specifically are so busy that you would figure that they would treat us with a little more respect. But every time my partner and I have come to this location, we have dealt with this specific woman who rushes us on. And she upcharges on every little thing. It should’ve been about $36 that we paid. We walked out paying $46, close damn near. 50. Pretty much, she expressed that she didn’t want us to call corporate and complain, but I hope corporate sees my message. And I hope they train their employees at this location better on portioning and not upcharging because every time we walked in this location, they charge up the A55, so we likely won’t be coming back to this location due to this woman’s aggressive approach and upcharges.

So in the pictures described, what she did was she loaded and spread out the chow mein to make it look as if it was double double while she could have put it on top of the existing slot. We have two plates, two bigger plates with empty slots that she could’ve fit our sides on, but she chose not to. She chose to manipulate the visual perception to...

I have been to the valley ranch, new Caney location several times and literally every single time I go to the drive through and the greeting I get is “hi, we are out of a lot of things on the menu”. Not hi, how can I help you. It’s honestly so disgusting how these so called managers allow their employers to behave without consequences. And the Google reviews show I am not the only one this is happening to. They have told me on several occasions that they are not making anymore food because they close in an hour. A whole freaking HOUR. And they always close before the scheduled close time that is posted on their door and on Google. Not to mention they are always rude as well. They just need to close this location. I drove an additional 30 minutes to go to another panda location last night because of that nonsense, all they had were like 2 menu items to chose from because “they were out and they were closing soon”. I went there an hour before closing. And the Kingwood Panda Express told me that they are supposed to make whatever you order and it only takes...

The food was good and the restaurant was clean. When I was needing something and standing by the register it look forever for anyone to even walk over there. The second time my daughter was behind someone ordering and then the lady paid and walked away and my daughter was the next in line and the lady just walked away, so I had to get up. Which I had to up call out “can I get some soy sauce?” Because clearly the staff could give two sh*ts about us. This was very irritating because that is the reason I sent my daughter up there is I didn’t have to get up. The customer service was just very very poor, and I have 15 years in customer service experience so I can speak from experience. Please do better. I love Panda Express but I will go elsewhere next time and won’t return if the service is the same. (BTW we were dine in,...