7 Brew Coffee — Restaurant in Webster

A little upsetting for my first time trying 7 brew. I was very excited to try it out since it is all over social media. When arriving there was some what of a line which I assume is normal since they are very popular right now. But sadly we were skipped by a few cars. Keep in mind two people were taking orders one on each side. When the person on my lane had finished taking the two orders in front of me she proceeded to skip us and head to the other lane where another young gentlemen was already taking orders. I said okay maybe she was just trying to help the other guy, but after taking the other lanes orders the guy then went to my lane but then AGAIN I GOT SKIPPED and he took the car behind me order. By this time I was next in line “ to receive and pay for my order” at the window. When I saw the guy skipping me I did pull my window down and politely said “ hey excuse me” to get his attention. He saw me and decided to ignore me. Once the other lane had moved on the girl that was initially on my lane comes to me and I brought it up to her nicely and mentioned what had happened. All she said was “ I didn’t see you” and she turned and looked at the guy and said hey why didn’t you take her order and he said “ OH I DIDNT SEE HER” when I tell yall I was very upset at this point and just wanted to leave!!! My sister next to me said it’s okay let it go because my mom was also eager to try this place out so we just ordered but not once did they apologize. I don’t mean to take this too personal but every single car around us had a lighter skinned person to be polite. We were the only Hispanic people that I could see around. I’m not sure if that was the reason but I am very upset about my experience here. The young female handing the drinks was very nice that’s all I can say so thank her for that but definitely I did not enjoy my time there, drink was good I give it that but that’s it. I hope the new location on Fairmont has...

This was by far the worst experience I’ve had at any 7Brew location.

From the moment I arrived, there was no greeting, no request for my phone number, and no confirmation of my order. Out of the six drinks I ordered, four were completely wrong. When I politely asked for them to be remade, I was met with attitude and uncomfortable stares from all staff members. (Especially the girl in the gray shirt inside making the drinks) None of the drinks were labeled, which made things even more confusing, and the employee handing them out working lane (brown hair, highlights, braces) didn’t know which drink was which. The girl taking the order (with a shark tattoo) was rude and standoffish throughout the interaction. I had to repeat my order multiple times, and even after all the mistakes, there was no apology or attempt to make it right. In the end, one drink was still wrong. Overall, I’m extremely disappointed with how this was handled. I hope management takes this seriously and addresses these issues with the staff. I was also not given exact change.

This is coming from a manager of 5+ years and I am in absolute shock after this experience. From a manager standpoint I would absolutely let all of these...

This was my second visit to this coffee spot in the same week. I appreciated how friendly the staff were—especially the way they engaged in small talk and asked about my day. However, I was disappointed during this second visit when I noticed my drink was missing the whipped cream.

When I mentioned this at the drive-thru, the staff member told me it didn’t come with whipped cream. I explained that I had ordered a blended drink earlier in the week, and it did come with whipped cream and drizzle at no extra charge. Despite that, she refused to listen and told me it was an add-on. I asked if it could be added, and she still declined.

What’s confusing is that I was charged the same amount both times—so if whipped cream is really considered an add-on, why was I not charged for it before? The inconsistency and lack of willingness to acknowledge or correct the issue were frustrating.

I genuinely want to enjoy this spot because the atmosphere and friendly tone are great, but consistency in how drinks are made—and better communication when customers bring up concerns—would make a...