BIGGBY COFFEE — Restaurant in Toledo

I am a consistent Bigby customer (in one of the locations at least four times a week) I buy my greeting cards, coffee and even some of my clothing from the bigby chain. This bigby provides me with some of the least ideal service to date. Some of the staff is very unprofessional.( not all) I went in for my first coffee yesterday around 10:00 am They were busy but the girls were working at a very slow pace conversating with them selves and stated they needed to put on music to stop the awkward silence in the store. I waited about 20 minutes for my coffee. (medium black iced with a shot of espresso) I then came back for my second coffee around 1:30 pm I was the only one in line and the girl was counting her drawer out in the open and did not acknowledge me. A second staff member acknowledged me and said hello. I waited about 5 minutes until someone said what Could I get started for you. They then made my coffee and I waited while the girl counted her drawer still. They then brought out a second drawer where another staff member asked her if she counted that drawer up and the staff member said "no, do you want me to." I said Can I pay with card? (keep in mind they had my drink made and had it to the side for a bit of time now) the employee looked at me and said "no, you're gonna have to wait." I walked out. Needless to say I will stick to the Navarre location or Airport highway...

I'll start by saying that I've been a Bigbby customer for a very long time. I've been going to this location for years. I don't buy drinks very often, but I religiously get my coffee grounds from here.

For the last several months though whenever I go to pick up coffee grounds from this location, they're always completely out. So I then have to drive across town to another location even further away from my house to get coffee.

I worked inventory management for a long time, so I get shortages happen, but clearly other locations don't have a problem keeping their stock of coffee grounds replenished, why can't this store keep up?

On a positive note, every time I go in here, the employees are always very friendly and eager to help me. The last time I asked about coffee grounds, the two young ladies literally searched the entire store and every cabinet to make sure there wasn't a box tucked away somewhere. So I do...

I’m sick of this bigby.. I honestly probably will never go and spend another $ there. The employee who is always there SUCKS. Always makes excuses of why they can’t make a certain drink. I’ve been in there 3 times in 3 weeks and it’s always the same thing. Then always the same excuse “oh well we don’t have this so I can’t make that” Then there’s no suggestion to get something else she just lets $ walk out of the door. every time I go to another bigby they are always able to complete my order. I think it’s ridiculous and i think I’m going to start telling everyone who enjoys bigby to stay away and enjoy a little bit longer of a drive but you won’t be annoyed leaving...