Bojangles — Restaurant in Tomball

Waited until the grand opening crowd died down before we decided to try out Bojangles on a Saturday evening in late March. We’ve heard great things about their chicken and was very eager to try it out. We were all surprised to find out that it’s another chicken strip place, when there is already so many around the area.

When we came in, only one family was seated at the time. We were in line with one family right in front of us waiting to place their order. I literally saw 4 people behind the counter look at us and no one ever came to take orders. The family in front of us left out of frustration. We came up to the counter and immediately called out for someone to take our order. A young man step up. Either it was too loud from all the yelling in the kitchen for him to hear, or he had hearing problems, because I had to repeat part of my order 3 times just to get a family meal, sides, and sauces ordered.

The order came out fast for a 16 piece, hot and fresh. No plates were given so I went up to the counter to ask for plates, though I stood there for about 10 minutes with no one acknowledging me since everyone was so busy bickering at each other that I had to yell “excuse me” pretty loudly just to get someone to give me some plates.

While we were eating, it was constant yelling and arguing between all the staff members. Lady manager in the brown shirt just yelling at everyone, drive thru guy in the black shirt arguing back, others in red shirts yelling back at the guy and others. I couldn’t really understand what was going on, but all the yelling, screaming, and arguing going on for 30 minutes since we arrived sounded very rude to each other and very unprofessional. It made for a very uncomfortable atmosphere so my family just packed it up and left. Didn’t bother asking for a bag since they’ll just ignore me anyway and I didn’t feel like getting in their way.

As for the food, the chicken was good, seasoned well, very moist, flavorful, and the fried batter was soft crispy. It could be eaten without any sauce. It actually made me think of Popeyes for some reason. Biscuits were good. The Mac and cheese was creamy. The fries were fine, nothing spectacular. The legendary tea was no legend, it’s like any other ordinary tea, but that’s fine.

With the poor customer service, lack of attention, uncomfortable atmosphere and unprofessionalism, I’ll just stick to Raising Canes. As a matter of fact, I think Bojangles actually just made me want to go try Popeyes chicken fingers to fulfill my southern zing instead.

Good try Bojangles, but this one was a...

I'm originally from North Carolina I was riding through the highway the other day and happened to see that there was a Bojangles open and thought I would get some good southern food since I've had a problem finding real fried chicken in the state of Texas I pulled into Bojangles and found out they didn't sell chicken until chicken tenders management said because people in Texas did not want chicken they wanted chicken tenders so being kind of nice and cordial I ordered chicken tenders get dirty rice and french fries and iced tea hoping to get a taste in North Carolina Bojangles which I've been addicted to since 1991 it's called me the way over 370 lb man without deeply upset I spent the food out so quick it was like it was poison in my mouth the tea was bitter and it was calling me sweet tea the blueberry biscuit had less ice in on it then I've ever seen in my life I could have driven more icing out of my pinky on that the chicken was burned and they had no semblance of Bojangles chicken and the french fries was raw and uncooked man was I upset I wish I could go back home and get real Bojangles I talked to myself that time and was highly disappointed if Bojangles corporation is relied on Bojangles in Texas to survive these people here need to go to unemployment line each time I go to Bojangles in North Carolina the line is out the door I go here I can find me a parking spot anyway at the parking lot my advice to anybody's going to Bojangles just run it's been as fast as you can the other way it's so main poison is not good food if I can find me an attorney at sue them for impersonating Bojangles I'm a real North Carolina where we believe in southern cooking we believe in our food and thoroughly upset I've been eating Bojangles food since 1991 but I started eating that I was 200 lb now 381 lb and I know what Bojangles taste like I like the Mulberry business dirty rice and fried chicken breast two piece dark short on a fry with sweet tea the only thing I got for this Bojangles was upset and heartache if you live in Texas and you heard about Bojangles they lying to you please leave quick as you can and that's the truth cuz Cranston bad says so I put up I gave...

Visited there yesterday and ordered a 12-piece meal with 2 large coleslaws, large fries, AND 2 extra biscuits with lemonade. I got home to feed my family and my elderly mother only to realize the biscuits were burnt, coleslaw spoiled and the fries cold and extremely salty. They made us wait in the number 2 spot for this meal to be remade for at least 25 minutes. My mom, who ate quite a bit of the slaw, stomach was hurting instantly. I called the store immediately to report what happened and stopped everyone from eating. Ashley who identified herself as the manager said, "no problem bring your receipt tomorrow and I will refund you". I offered to bring back the food the next day and she told me that it was not necessary, only after I threw the food out is when I learned apparently bringing it back was extremely necessary. I went there tonight as promised to get my refund and the manager told me they cannot give refunds without food. Then proceeded to offer me the same meal, as though eating some spoiled food will make me want to eat or trust to eat anything from them anytime soon. Then the workers gave me the head manager's phone number to call on the phone to tell me the same thing. The head manager said that she is going to talk to the other manager to make sure she knows they do not give refunds. The head manager then told me that it is not her problem that I was told the wrong information by a manager and that my only option was to have new food made, even though I was promised something different.... THESE UNPROFESSIONAL MANAGERS ARE NOT GOOD WITH HANDLING ANY CUSTOMER RELATED ISSUES. THEY ARE NOT TRAINED IN RESOLVING AND KEEPING CUSTOMERS HAPPY, AND NOT KNOWLEDGABLE ON THEIR OWN POLICIES. I NOW SEE WHY THIS PLACE HAS A 2 STAR REVIEW. STAY AWAY!!!!!!! I WILL NOT...