Panda Express — Restaurant in Topeka

I enjoy the food. Had a horrible experience today though, placed an online order and I drive over there to pickup, go inside and tell them my info. They say they don't have an order, I open my email to show them the confirmation and realized that I received a second email, about five minutes before my pickup time showing the order has not been sent to the store due to an issue. That in itself wouldn't have upset me as much as the fact that the staff didn't really seem to care or want to help. I tried to show them the email, but one was about to go on break and really didn't want to resolve the situation so he ignored me trying to show him. All were complacent. No one said, hey pull up your original confirmation and we'll make it for you right now... I also had a 50% off coupon, so who knows if they would've applied that anyway. I was so upset at the lack of interest in the situation by the staff that I just left. Hopefully will receive a refund and plan on contacting Panda Express corporate. Very upsetting to drive all the way over there to have order cancelled five min before pickup time and staff not caring to help, even though I was...

This is on the lower end of Panda Express restaurants. They are lazy on refreshing the food. They'll serve you old, wilted veggies if you don't watch what you're getting. However, if you ask for fresh, they'll generally make you fresh. I'm a big Panda fan, so it's hard to leave a negative review... but this is probably the worst Panda in Kansas... My family goes to Panda in Topeka, Wichita, Manhattan, and KC pretty regularly and Topeka is usually at the bottom of the list for food quality. It's still worth going to, but don't expect top-tier Panda Express that you may be used to. Also, a big pet peeve with this location: They're online ordering is frequently messed up and lately they've only been taking online orders due to "staffing issues"... but they have quite a few people there. It was awkward last time I went in as they refused to help an older lady...

Stopped in tonight at 8:10pm. They close at 9:00pm. They were out of at least of 1/3 of entree options. I asked for honey shrimp and was told they only had what had been made for an already placed order. I asked if they could make some more and was told "no". When I asked why, I was told it was "too close to closing time". I then asked why they were shutting down so many of their entree options at 8:10pm when they didn't close until 9:00pm, and she actually responded, "So we can get out of here faster". I totally get it! I mean, I absolutely became a successful responsible adult by cutting as many corners and working as little as possible! Why would anyone expect to get just average service, let alone above average service, anymore? It just doesn't exist and isn't the expectation at most places...