Cold Stone Creamery — Restaurant in Torrance

I visited this location on 6/13/2023 about 7 days before I visited this location I had created a Cold Stone Creamery account, and I was gifted a coupon for buy one get one free Like it, love it or gotta have it size item. Today I was in the Redondo Beach area and decided to stop by Cold Stone Creamery to use my coupon before it expires because they give you 2 weeks to use it. I ordered 2 Cookies and cream shakes in the love it size, each one is $8.49 and with the buy one get one free coupon I was only going to pay $8.49 for both. When time to pay came I entered my registered number and told the cashier I want it to redeem my BOGO offer. The nice cashier in her late teens or early 20s told me my coupon was not working, I showed her my phone and read to her the small words under the coupon, nowhere in the coupon specified I only can use the BOGO coupon towards the purchase of ice cream. I read the coupon over and over before I headed towards this location on Hawthorne Blvd, the coupon doesn't mention anything in specific like you need to buy only ice cream or only shakes, it only says buy one get one free like it, love it or gotta have it size item. The cashier called the supervisor in charge, she is a hispanic woman with black hair about 5"4 probably in her mid 20s. I told her what was happening and asked her is there anything she can do to override the coupon or honor the coupon in any way possible she can because the cashier had already made the 2 shakes, I honestly told her I felt bad for the shakes going to waste. I try hard to use my coupon and to keep the shakes from going to waste, and at the end she declined to honor the coupon since it was not specific enough. She told me she was going to throw the shakes in the thrash and walked away and left me just standing there. Literally 20 seconds after she told me she was going to throw my 2 shakes in the thrash she gave them away for free to the customer behind me, I was in shock and told her you could just have given me at least one shake and she just looked at me with a bothered by me face and did not say one single word to me and walked away. I was very angry in other words she tried to tell me I'll rather in a million times throw your shakes away in the thrash can than to honor your coupon, but then gives it away completely for free to the male customer behind me. This happened on 6/13/2023 between 12:55...

This is one of the worst cold stones I have ever been to. I am a long term resident in Gardena. I would come here often service was great. I started coming back and notice the lack of energy on the employees and I was confused they Werner as welcoming as before. After a few more videos I came across Alberto oh man the attitude and the way he belittle the employees in front of costumers I couldn’t believe. As this is the closes cold stone I kept returning and the fuss he works omg the things he would say to the employees me and a few costumers even spoke about this outside they have also notice how horrible and none of us understood why HR was not involve. I finally said something last week when I seen him tear an employee apart I said hey are you the manager and he said no but my family is that explained everything. I asked for the mangers number he said I can’t give you that I asked for corporate HR anyone above and he said sir I can not give you that and you can leave. Alberto you are a terrible person and definitely abusing your power to be there to to family I will get the information we have videos of the wya you treat them and this...

Their employees were not attentive at all. My father in law ordered a plain strawberry ice cream gotta have it size and the employee picked it up with a scooper and did three scoops. Still charged him for a gotta have it size just to find that my mother in law got more on her like it size than my father in law did. My husband ordered a like it size on a waffle cone and got a cup instead. The ice cream wasn’t mixed at all. After they rang us up, I noticed he got his ice cream in a cup. I mentioned this to the employee and he mentioned “oh I do this all the time” with a bothered look on his face. After he handed us the cone, another employee said “you have to pay for that” to which I get it but if it’s their mistake they didn’t do it in the first place and I called out their lack of attention and mistake, they shouldn’t have charged me. Very disappointed with the lack of professionalism, customer service and ownership of...