Dunkin' — Restaurant in Torrington

Wanted to update as lately I've been having a few issues and I cant seem to get in touch with anyone there and I don't want to file a report through the app, as I feel they usually will and do fix any issues. Anyways in the past 2 weeks I've had 2 hot coffees in the afternoon that had a large amount of coffee grounds in them. I did not report this but figured someone should know.

My problem this morning is after waiting in drive thru for a long time I not only am mossing the coffee roll I paid for but the 3 donuts I order (free donut day but I was going to purchase for my 3 kids anyways if it hadn't been.). They were placed one on top of the other with the double chocolate on the bottom my 8 year old tried to get hers (the double chocolate amd because of the way they were packed it completely fell apart and the other two Boston cream were mostly void of chocolate as they were also stuck and melting. I can easily try to fix the Bostons but the double chocolate is just a crumbled cake and the frosting is completely stuck to the bottom of the bag and scraping it and trying to spread on what isnt fully broken down is not possible. I attempted to call but being National donut day they are abnormally busy so I figured this may be the way to reach out.

Order our usual 2 large ice coffees, a small ice coffee, and a box (10ct) jelly munchkins. Drive thru employee always know our order, but always ask if we're getting our usual just to make sure, they read it to us as they put it in and then ask if we're getting the usual jelly munchkins. Order was ready when we got to the window. They're always so pleasant when we come they interact with our youngest whom always ask for her window down so she can say hi. They always...

Went to grab two ice coffees with my boyfriend today. To start the person taking our order came off extremely annoyed…okay whatever maybe having a bad day…We asked for one to have extra caramel in it, same coffee order so didn’t think it was a big deal. We get to the window and the guy who gave us our drinks and took our money says “ next time in the future you need to order separately if it’s the same coffee order but asking for a different amount in one coffee it’s easier on us this way” to me I thought that was so bizarre and rude to say to a customer as if we are trying to make your life harder over an extra pump in one of the coffees? He came off as if he was annoyed by our request and it was an inconvience to him. As someone who has worked in this industry as a teenager I never saw a big deal in those requests as it can be easy to fulfill especially since there is absolutely no line and it’s the same order but with one extra pump of syrup. Will not be back here again after that bizarre and rude encounter.Maybe don’t work in this type of industry if you are annoyed buy such a simple request of paying customers or if you do not want to fulfill customer orders? Just such a weird thing to say to people who were nothing but nice to you as we always make sure to thank the people who are taking...

Went to the walk up window. Tried to get the servers attention. I waited 20 mins in the freezing Cold because I figured soon either she would notice me or someone in the drive thru would notice my frustration and let her know. I was just just about to leave when she noticed . I asked her why there isn't a button to notify staff of a waiting customer. I was told someone broke it. Was told to knock on the window next time . I asked why there isn't a sign saying to knock on the window due to the broken button and I was told that there was but management took it down and forbade it. There needs to be a total change of management at this location. I will be contacting the better business bureau and the franchise owner . This is awful customer service. If I owned this location I would be ashamed of this and of my...