Dunkin' — Restaurant in Torrington

Tiffany at the window is an extremely rude individual. Today isn't the first time I was dissatisfied with her service. Today I'm waiting behind a car that is laughing/ talking and taking a long time. At this point it's getting close to me needing to be at work. The woman has her food and is still talking to the girl at the window. Finally I honk my horn and the girl finally drives off. When I come up to the window, Tiffany hands me my food and tell me that the woman in front of me was waiting on food, that's why it took so long. Not "I'm sorry about that" she immediately trys to justify holding up the line. This is a busy location where I'm pretty sure the minority of people are going to work and this kind of thing can cause someone to be late to work. I 100% understand customer engagement but there was a line of cars and there isn't a reason why someone should be talking to a customer about random things for that long. Its the snappy attitude she always has that caused me to snap. I will never come here...

The staff here is always very friendly however not once have I been able to order a bagel and not have to come back and have it fixed. A bagel toasted with cream cheese and butter on both sides, I just don’t understand what is so hard about it. 9 times out of 10 I get a bagel toasted with butter. And then when I get it fixed it’s cream cheese only on only one half. I don’t...

This dunkin is pretty good its at a busy intersection attached to a gas station, there's and indoor and driver through. I always use the drive through. To ways in and out of the parking lot , it's a little tight for the drive through with a big vehicle although I've never had an issue. Never experienced a long line and service has always been quick. There's...