Edited: had a terrific experience and the food accuracy has been on point. Tonight, after working a long tour and wanting some comfort food, I was met with outstanding service. The drive thru cashier was friendly, welcoming, and a breath of fresh air in a time when human service has declined. The staff making food was prompt and professional as well. Praying that these staff members are recognized for bringing a good light on this spot!
When visiting this particular TB I have always appreciated the prompt service and probably 90% accuracy when fulfilling my order. I have to slam a serious downgrade on the review as a warning to anyone who may come through: double check your orders before you pull away, always; reconsider visits at night: this has been the fourth time I arrived at this spot well before the closing time presented online but they have had the automated "you're too late" message going on the drive through speakers. Not sure if the corporate side doesn't know when the locals wrap up and hence advertise a later closing time or if there is wild disobedience to the prescribed hours, but you are better off avoiding this spot all together and getting your...
Read moreThis review is all about the staff! We came in late Sunday night from the city. Wasn’t one of those pleasurable city stays/visits. We were tired and hungry. Needed a sit down and relax for 5mins and eat!
We haven’t been here in years…or any Tbell. It was just open and convenient at this time.
We couldn’t order at the counter, we had to use a kiosk as instructed by worker. We placed our order and paid via the kiosk.
Well some time went by and realized our food wasn’t ready bc people who were ordering after us were getting their orders.
We approached the young man taking order via drive through. Then approached my a older woman with glasses. They apologized, took our order again and served it to us even though we didn’t ask to be waited on.
They were very busy and time came to lock the doors for dine-in. We were still eating and unwinding to a point well after our meal was over. They didn’t ask us to leave. No pressure either…
We appreciate the customer service! Bathrooms needed to be cleaned hours ago. Seems like they were very busy and understaffed
Food was great BUT the customer service...
Read moreThis place is a joke! With the exception of a very few, the staff needs a thorough lesson in customer service, and how to get their orders right! Once I asked while doing a drive thru how much a food item on the menu was, the reply from the girl inside was I quote... "I don't know!" Not a single word after that! I may be wrong, but I think you have to work to get a paycheck?? Another time when doing another drive thru, I ordered a Strawberry Freeze. According to the girl at the window, they had ran out of them. Parked the car, and walked inside and there was one of the employees serving Strawberry Freezes galore! Not only are their orders a mess, but they also lie, and all because I forgot to order a freeze with my order for my son and she would've had to stick it in after my order. You can't make this stuff up!!! Apart from all this, their fajitas look like they've been assembled by chimps. Deer Park Taco Bell....that bell...
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