Friendly's — Restaurant in Town of Brookhaven

Absolutely horrible customer service. Walked in with my family explained to the lady at the counter we had a party of 6 but we were waiting for 2 people to arrive. She said we couldn’t be seated until the entire party arrived which was fine. Another party of 2 walked in after us and were seated immediately. When the rest of our party arrived a few minutes later I let the same lady know we were all here and she tells us to wait and goes to the back then comes back and tells us there will be at least a 10 minute wait and she has to put us on the wait list. Which was odd being that people came after us were seated immediately and half the restaurant was empty with many open tables. I questioned why we couldn’t just sit down instead of standing in front of the entrance and she said she was doing what she was told. I asked to speak with the person who instructed her to tell us we can not sit down and was told we have to wait eventually a person named Rebecca who said she was the manager came to speak to me she seemed like she couldn’t be bothered, had a standoffish attitude and never apologized for the inconvenience. Instead she told us we couldn’t be seated. I asked why that was since our entire party was here and we were told we couldn’t be seated until then and customers came in after us were seated and why would she rather us continue to stand at the front blocking the entrance she claimed they were busy (again half the restaurant was empty) and I even stated if there was a wait we don’t mind waiting as long as we could sit down at a table and she still refused to seat us. I explained at this point we were leaving and a young man came out and offered to seat us and her response to him was they’re not staying. I thanked the young man and he apologized I said it’s not your fault at all but thank you. I’m astounded she is the manager if this is how she handles dealing...

I placed an order online and I was wanted to make a modification to my order that wasn’t available online unfortunately. I offered to still pay for what I wanted to modify, that wasn’t an issue I just couldn’t do it online. The first young lady that answered the phone was nice and said she would have to charge me for my modification which was fine I grabbed my card and was ready and then all of a sudden she said she needed to ask her manager. Then one of the managers got on the phone and said she wasn’t allowed to charge me for it and gave me 2 different reasons and was being very rude about it. I replied that I’ve done it before and that I’ve paid for it over the phone before at this location and other locations and she was just arguing with me and being very disrespectful about it saying that “my employees would never do that” accusing me of lying when I have the receipts and charges to prove it. She said her name was “Rebecca” and when I asked if that was her real name or a fake name she said, “I guess we’ll find out tomorrow” because I said I wanted to speak with her General Manager. I mentioned I was a Manager at another large chain and she tried to make fun of my company as well which was very rude. No member of management should ever treat a customer like that, especially in the service industry. It was completely uncalled for and unnecessary. She might’ve had a bad night or bad day, but you don’t take it out on your customers. Very unprofessional and appalling. I truly hope something gets done about this, especially since I just recently moved to this area and I was really excited to try this location and this is how I get treated for simply asking for a...

Not sure how this place still has.A four star rating, it clearly has not been updated in quite some time. This particular location has consistently gone downhill at a rapid pace. The food has become disgusting and intolerable. After eating there the last time I swore I'd never return to a friendly's right restaurant ever again. We used to eat at this particular location.Almost weekly. The sign out front hardly even suggests that there is a friendly restaurant at the location, even though it's been there forever. the bathroom looks like something out of a nineteen sixty eight bawling alley and smells like a too. The entire dining area smells like urine and wet dog and has clearly not been updated in over 30 years, at least. None of the food is fresh. I usually order the honey barbecue chicken melt sandwich . The bread tastes like it was soaked in butter a week prior every single time, one does not resemble the same sandwich that I used to get several years ago there. Thankfully, recently I visited the Sayville location and it is a night and day experience. The restaurant is fresh and alive, super clean and the food was delicious. Whoever the owner is at Stony Brook needs to wake up, take a look at his fellow...