Mt. Sinai Bagel Cafe — Restaurant in Town of Brookhaven

We stopped in today because we happen to be passing the store on the way home from food shopping. From the minute the person behind the counter walked away with our order, we knew it was going to come out wrong. Unfortunately, we were correct. We wanted two bagel sandwiches (BEC), both on egg everything bagels but one of the bagels we wanted toasted with butter. We received one egg everything bagel and one egg bagel. Neither one was toasted and the bacon was so undercooked we needed to microwave it before eating. While we were waiting, another customer walked back in and returned a sandwich she didn’t order. I understand every business has bad days but in an area where there are a bunch of really great bagel stores, I think you always need to strive for perfection. As a side note, many words on the menu boards were misspelled. Not the end of the world, I know, but coupled with getting orders wrong, it...

I feel conflicted writing this as I've been coming here for a while. I had ordered through doordash. The doordash instructions were to "show the staff your order details. This helps them find your order and double check your items." I showed my order details but they said they need to see my name on the app. The only place I can find my name appearing was changing my name under the account settings. That didn't make sense so I showed them the receipt on the app. It only shows the items I ordered. My name is nowhere to be found there. They were busy so they started helping other people. When someone else asked me if I was being helped, he said the same thing. I explained that I was there to pick up my order. I didn't know what else to do, and had my license in my hand if they needed more proof of my identity. He asked what I ordered. I told him and he gave me my food. On the bag is a stapled receipt...

I love this place. I have been coming here for over 10 years. Unfortunately I believe they have new staff and today my husband and I ordered a salad like we usually do... my husbands salad a large and completely different than mine, and mine a small. I literally got EVERYTHING in my salad that my husband put in his, plus I got the large and he got the small... and he was missing multiple things in his salad which were all found in mine. I’m completely disappointed. It’s a salad.. two separate papers where filled out, how do you completely mess up putting a salad together. That’s what we go here for... and it’s 35.00 for two salads... if you charge that much GET IT TOGETHER. hire staff that can read and comprehend . I think it’s completely unacceptable and has changed my view of choosing them for my lunch. Next time I will have to watch the salads being made... and tell the staff how to do...