Panera Bread — Restaurant in Town of Buchanan

My friend Alondra and I ordered through the Panera website and received a notification that our food had arrived. However, when we went to the door, we realized it hadn’t. We gave our dasher the benefit of the doubt, thinking he might just be lost, and waited. After over half an hour of trying to contact him without success, we realized the food wasn't coming.

We reached out to DoorDash, but the representative we spoke with was rude and unhelpful, claiming it was Panera’s responsibility to issue the refund before hanging up on us. Frustrated, we called the store and explained the situation. Thankfully, the lovely general manager, Isayah, went out of his way to call DoorDash himself and clarify that Panera was not responsible for issuing refunds. He made every effort to resolve the issue and ensure we were satisfied as customers.

Although Panera couldn’t send out new food, Isayah was able to secure a refund for us and even provided vouchers for our next meal. His exceptional customer service made up for the disappointing experience...

They have my favorite soup so I was really excited to stop for lunch. My food was great. My daughter's steak and cheese sandwich had a terrible taste to it. She's very shy so she didn't want to say anything. I don't like to embarrass employees so I didn't go up to the counter when people were around. I decided to wait until we were done to let them know quietly. I didn't want a refund or replacement but felt they should know so others didn't have the same experience. We finished and when we were leaving, we waited at the front for a few minutes and there wasn't anyone around.

We walked toward the back and didn't see anyone. We came back to the front and waited again and still didn't see anyone anywhere. It was like all the employees vanished.

We live an hour away and by the time we got home, I had very bad stomach cramps and I only tried 2 small bites of her meat trying to see what tasted like "plastic" or "something torched".

The broccoli cheddar cheese soup is...

Unattended. Dine in was a poor experience tonight. Nobody was available to ask questions when we needed help with a gift card not working, a menu/allergy question. After far more work than it was worth we got an order done and hoped that the alright information somehow was seen by the food prep people. The food was fine properly, although the chicken noodle soup was almost lukewarm and not tasteful. I would have taken it back and asked to have something else but nobody seemed to be working there. Then during our meal the overhead music suddenly became very very loud, then soft and it happened again thirty seconds later, as if some child were playing with the volume on their parents stereo. All in all disappointing and sad to see that this store has zero customer service and seems determined to chase their remaining customers...