My friends and I have been coming here regularly for years, and it hurts to write this review. I'll start with the positives; good food at great prices, fantastic drinks, clean restaurant. It's why we've been coming here for years. Service is usually aloof, but acceptable.

Yesterday we went and had the best service I have ever had from Aurora, the first time we've had service there that was warm and friendly. At one point, a wasp outside caused us to accidentally knock a FULL drink onto our meal. They were promptly replaced, but when we received our bill, we saw we were charged twice for both. She apologized profusely (not her fault at all) and we asked if we could talk to the manager about it. When she came back out, she was mortified to tell us that the manager agreed to take off the food (a $5 burrito), but if we wanted the drink taken off as well, we would have to get up and go inside to talk to him. Most of us have worked for restaurants at some point in our lives, and were appalled at this, more so that he wouldn't come to our table to talk to us about it and we were told to go in there after him.

Now to get into the worst of it (if you're someone with compassion and empathy). The policy for the wait staff is if they accidentally ring up something incorrectly, they have to pay for it out of pocket. If someone needs a replacement meal or beverage, it needs to get rang into the system and someone is paying for it, whether it's the customer or the server. If you're the owner and you get upset that your waitress told us this - don't. We grilled her on the policies and she only told us after we continued to ask very pointed questions.

We as a group are there on average once a month (twice a month this month) spending collectively around 200-400 each time, depending on how many of us show up. Never have any of us worked at an establishment that punishes their workers this way, it is unheard of in the industry and is shameful. With a place that treats their employees like this, I'm afraid this review will be taken out on the server. I hope instead that those in charge can reflect on this and take responsibility for terrible policies that never should have existed in the first place. Do better, treat your employees like human beings instead of slaves. If you can't afford mistakes from your employees and customers, just increase your prices to compensate.

1 star for all the good times we've had here and 1 star for Aurora. We won't be back - we cannot in good conscience support a business that treats their employees and their customers this way.