Osmow's Mediterranean — Restaurant in Town of Cheektowaga

I visited Owsmos and had a terrible experience. The food I received tasted awful—like it had gone bad. I took one bite and immediately went to the front to let them know it was not edible and asked for a refund. The staff called the manager, who refused, saying poor food quality wasn’t a “refundable offence.” I asked what would be, and got no response. He kept saying this “conversation is over”

As someone who was travelling and hadn’t eaten all day, I tried to explain the situation calmly and asked for some basic courtesy or understand, but they wouldn’t budge. He was speaking angrily and aggressive on the phone, I asked if they can remake the food and he said I’m not giving you a refund or remaking the food. Which is crazy

To make things worse, as I was walking out, someone that works nearby told me “they woulda told me not to go there” and would’ve warned me not to go.

This place clearly doesn’t care about quality or customer service. Would...

You see, last time I left a review hoping things would get better, but this time it’s even worse. Please handle customer issues professionally arguing with customers is unacceptable. I don’t like leaving reviews like this, but this business either needs to shut down or bring in new management immediately. The employees clearly don’t want to be there. I can understand frustration, but when staff start arguing with customers instead of solving problems, it drives people away. Especially at this time of year, when every customer and every interaction matters more than ever, this behavior is unacceptable. I didn’t want to be there, I didn’t want to eat your food, and I had to leave my order behind without paying because they chose to argue with me rather than fix the issue. In fact, I had to go to a different store right next door just to buy food. You’re losing money and customers’ time. I truly don’t understand what kind of business...

Friday, Sept. 26, 2025, 5 pm. I came to the counter to notify that I had an order. I had told him my name. The caretaker said that it would be a few minutes. So I sat in front of the establishment within one of the seats. He walked in and out through the kitchen. He had never announced that the order was ready to me as I sat in the seating area or even through the intercom. I eventually went up to the counter to inquire about the order and that I had to cancel as it was taking a little too long. It was actually ready when I had asked at that moment. It was too late as I had cancelled the order and had to move on. He seemed like a nice person but didn't have enough experience in customer relations and announcements. I do want to see these businesses flourish. I have worked in the restaurant and service industry...