Cracker Barrel Old Country Store — Restaurant in Town of Cicero

Halloween and Fall has hit the shelves at Cracker Barrel’s Country store! Mid July May seem early if you are not a Holiday enthusiast, but now is the time to shop! They have Cracker Barrel exclusive decor. I found it hard to resist some of the new items. The store is packed with merchandise and though I did not dine there this trip, it smelled amazing! I have previously had brunches and Easter Dinner at this location. I’ll definitely be back to shop and dine.

Update

I brought my kids as a post Easter late lunch early dinner. Service was efficient, and friendly. The food came out pretty quickly, it was a Monday afternoon so not busy. My son had steak and eggs, which he enjoyed but the steak was unevenly cooked and extremely rare. Teenage boys aren't very picky and the steak was consumed before I could even comment! My daughter had the Oreo Stuffed Cheesecake Pancakes. We each tried a bite as well. Pure sinful chocolate cheesecake delight! I recommend sharing as a dessert. They are so rich, my daughter could only eat one. I had the Saucy Chicken Sandwich with Tennessee Hot sauce with steak fries. I should have tried the sauce before pouring over the chicken, it hits you Smokey, bbq, then the hot! I love spicy and hot but this was different, and has the highest calories of the sauces. Chicken hand breaded with the perfect crunch to chicken ratio. Loved the sandwich pick with iconic barrel on top! Steak fries served hot and crisp added some pepper to give them a bit more flavor. Love the old fashioned ambiance and the Cracker Barrel store! They still have the checker boards my kids used to play as children. I hope with many Cracker Barrel's being modernized they keep the old fashioned feel, keep the nostalgia alive!

It's code orange Ghoulies at CB! Halloween is in full swing on display! They have the sold out online vintage blow molds in stock! So run don't wait the blow molds are highly sought after, and are predicted to be heirlooms for us holiday haunters! Always love the nostalgic vibe of the classic store with oodles of merchandise! Tons of summer novelties as well. I didn't eat this visit as I already broke the bank with my hauntingly amazing Halloween purchases! But I did sign up for the rewards membership and scored a complimentary shareable appetizer as my first reward, good for thirty days! I'll be back to cash in on that and the summer menu looks delectable! The staff was very friendly and retrieved the huge haunted house blow mold from stock and delivered...

Today my family and I had an experience that was one of the worst we've ever had at a restaurant. We came to Cracker Barrel in Cicero on a Sunday morning and expected a wait so that wasn't a surprise. I have never posted a review before so keep things as brief as possible I will list how our experience went:

-We told the hostess we had a party of 8 adults and a toddler in a high chair. They said we would have a 45 minute wait and we happily understood.

-They proceeded to call back 3 parties of 6-8 people who came after us, then eventually called us.

-They then sat us at 3 different tables, not even side by side so we could at least spend time with our family from out of town.

-We we're informed there was a table for 8 but we couldn't put the high chair on the end so they just put us at different tables. The manager was absolutely no help.

-I was given an allergen menu because I can't eat gluten and it so happens there is practically nothing gluten-free on the entire menu. Not even a piece of toast. The grilled steak wasn't even gluten free.

-Two of our party (table 1) received their food about 3 minutes after tables 2 and 3 placed our orders and were done eating before our food came (despite our asking for the food to come out together).

-My table was given coffee but no creamer and by the time we received it, our coffee was cold.

-My moms meal came out soggy with a really bad taste and got sent back.

-My dad's pancakes were all placed so that the incredibly burnt side of each pancake was facing down so he wouldn't see it.

-My bacon came out in one slab with none of the pieces separate and half raw in the middle. The sausage was purple inside. Both meats got sent back.

-My replacement bacon did not come out until after we had been given the check and to-go boxes. When it came out it was charred black and inedible.

-They tried to charge us for the food that got sent back and in the end only comped the drinks despite all the issues. The servers were very nice and apologetic. The manager never even came by even after my father went and spoke to him as we were being seated.

It was overall beyond horrible and I wanted to warn folks of...

To whomever is the owner &/or Manager of this Cracker Barrel in Cicero, NY I'd like to say this. I live about 90 miles East of your restaurant. I have been to the Cracker Barrel further East from where I live, about 60 mile's. Out of ALL the time's I've been to that location (which were many, many time's) I've only had a couple of not so good experiences. Mostly the food or occasionally the service. Now I do not blame the server if something isn't right with the food. If he/she was a good server, but the food wasn't, whomever would still receive a good tip! I would ask for the manager & explain what I wasnt happy about. I'd either order something else or not reorder anything else & ask the manager to take the meal off the check. My son & I will be coming to Syracuse on the 17th of this month & you are only 15 miles away from where we are going. I read several reviews online about your store & a good marjority of them were NOT good. I don't think my son has ever been to any Cracker Barrel store before but my daughter & I have. I wouldn't want his 1st experience there to be a poor one. I have very high standards when it comes to eating out. My parent's owned a German/American restaurant for 25 yrs. Food was delicious & the restaurant was meticulously clean! Now I'm rethinking if I will consider coming there to eat?! I personally think if the owner or manager reads THAT many poor reviews the OWNER should communicate with the manager (unless they are the same person) & find out what & why the food isn't made as it's suppose to be. This is a bummer bc I liked that the food was "homemade" not "homestyle". There is definately a difference! Just thought I'd bring that to your attention. This would most likely bother me & I would correctivy the issue if I owned or managed this store! I also love browsing & purchasing the thing's I like in the country store! I'm not sure if we'll be coming to eat there or choose some place else?! I hope you fix the problem & don't lose more...