Chipotle Mexican Grill — Restaurant in Town of Clifton Park

Wow.. just horrible. Let me start by saying I used to go to chipotle for dinner every single night for about 2 years. In that process I acclimated many chipotle reward points as you can imagine.

Tonight I went to buy dinner for my wife and I. I decided to use some of my points since I have so many. I scanned for 2 entrées and a side of chips and guac.

The crabby older woman working the register started huffing and puffing. Said it wasn’t working then walked away from me. Another girl game over who may have been the manager not sure. She goes yeah scan again it didn’t go though. I show her the history on my phone of the points showing they have been used and deducted. She said well it didn’t go through on our end. I told her I wasn’t going to use another 5k points when I already have. She proceeded to degrade me in the line asking if I had enough money. She canceled the order and promised the points would go back on my card. I proceeded to pay with my normal credit card. The points did not go back on.

Call me crazy but I have worked in the resturant and food business for a while. If it’s an issue in the chipotle processing system and the points were taken from the customer you give them the food and figure your stuff out on the back and. It’s extremely poor service and almost criminal to offer a reward system and steal the points from hard working customers. The lack of understanding and degrading comments by the staff was really what hurt.

I hope someone makes this...

I feel terrible for the manager that was working DML who was so backed up because she just spent an hour working by herself during a peak business hour. I’ve been in her shoes I get it. Staffing can be difficult especially in establishments that typically hire young adults for their first job but that’s unacceptable. This woman was moving as fast as she could with orders at least 30 minutes behind while her staff just causally built orders at the slowest pace possible like it was some sort of contest. This location has existed for years and it shouldn’t be a surprise that it will be busy at around 5 to 7, you know, when people want to have dinner. Walk in orders were filling faster than DML. Make it make sense. I get it. Many of those kids there don’t intend to have a career there they just need money right now we all do but maybe act like you want to be there or just don’t. There’s plenty of folks that would want that job if you don’t. Restaurants like these aren’t considered cheap anymore. For plenty of people ordering there is a once in a while thing when they finally have some spare cash. You shouldn’t have to expect a bad experience but that’s just the norm. Make it make sense guys. An established location shouldn’t have these...

This store has dropped significantly in service in the last year or so. Repeatedly, I have gone there and not been able to get vegetables. They say they cannot provide it because they are understaffed. That has zero credibility. At the same time if you order it online and order vegetables, they don’t call you to tell you that you’re not getting the vegetables. I’m limited in what I can get. And then my daughter tonight place an order and it’s written clearly on top of the order What she wants but she’s given all of these allergens that she cannot eat, including corn and cheese. If you don’t care about what you’re eating, then they are fine. However, if you want to make choices and how you construct your meal, which is a service they offer. This has become very unreliable. They are not providing good service, and they have false advertising: if you are not going be offering vegetable vegetables, which they have not been offering for many many months, then it should not be offered as part of the ordering process. I’m disappointed in myself in having another experience with them that is consistent with what’s happening...