Ashley Store — Local services in Town of Cortlandt

Nice store with great products, the problem is the pushy little guy of a salesman. I have plenty of Ashley products that I've been satisfied with , so I walked into the Mohegan lake store to check out what lineup of sectionals looked like . I explained to the sales guy that I wasn't set on what I wanted, I wasn't buying anything today and I want to see what would fit in my space , colors materials etc. The little guy with the big beard kept pushing the Ashley card on me and being combative on why do I need to check out the materials, basically asking me why would I dare walk into their store without buying something before I left . Those sales tactics or lack there of , made me not want to give that company a dime of money ever again . I was looking to spent $3k before the end of the year as Ashley as my first choice , but Ashley lost a loyal customer in 15 mins with bad sales tactics. This is why online retailers are winning, I guess that's another win for wayfair or whatever company allows me a buying experience of not having my arm twisted...

Store experience was okay. Furniture was delivered and we realized that they’re much bigger than expected for our living room. Asked the delivery guys about returning them and was informed to contact customer service to do so. When contacted customer service was informed that apparently they do not allow any returns and that I should’ve given the items back to the delivery guys. I explained that the delivery guys told me I had to contact customer service but they were not receptive to do. I informed customer service that no one informed us that returns are not accepted but they claimed that no returns are allowed and it is stated on our receipt in which I pointed out that it wouldn’t matter to inform us on a receipt because at that point it means we’ve already made the purchase. And then customer service terminated the conversation. This is the worst experience I’ve ever had buying furniture and would never spend my money at Ashley’s again. So very...

My husband and I found our perfect dining room table and chairs at Ashley furniture in Mohegan Lake, NY today. We didn't have a lot of time to spare, and our Ashley associate, Christopher, quickly understood that and worked with us. He answered our questions, quickly worked out the total price, and he never tried to upsell us things we didn't want. We also asked about a queen size mattress and the foundation for it that we need as well, and he showed us a few that met our needs in that department, too! We ended up purchasing all of the above, as well as a large mirror that we saw on display that will fit and look perfectly in our new home! We really appreciated Christopher's honesty, knowledge of the products in their store, and the suggestions he made that were spot on to our needs and wants!! We HIGHLY recommend Ashley Furniture for their fair prices and excellent products, and we also HIGHLY recommend working with...