DiBella's Subs — Restaurant in Town of De Witt

Mind blown by our experience tonight. We ordered two large subs. One had barely anything on it for $17 and was all bread (pic), the other was loaded with oil when we didn’t order oil on it. I immediately took them back in and the manager goes “oh, you didn’t order oil” after looking at my receipt, as if I was lying about it. He didn’t offer to remake them so I asked for a refund. He told me that it would be back on my card in 3-5 days. I said alright but I would like a receipt or something showing that I was refunded. He told me nothing prints when they issue a refund. I told him I live an hour away and am not comfortable leaving there without some kind of proof I’m getting my money back. He then gets angry, grabs my receipt and walks in the back. When he comes out he tells me he’s not giving me a refund and the best he’ll do is a coupon. So not only did he LIE about already issuing the refund, but despite them making the food wrong, he was not going to give me one at all. I have it all on video, including him lying and also his employee saying how it’s weird that he won’t give me proof of a refund.

Also, prior to all of this I had to run out to my car for my phone and when I came back in he had already thrown the subs out. I asked him to see them again because I wanted to get pictures and he took the bag out of the garbage and put it right on the counter where they make the subs. So beyond disgusting and unsanitary.

$40 in food + the tip and yet I left without food, without a refund and without a “coupon” because he only took my email and said I would get a coupon within a week. I know it will never happen so I plan to...

Having had all previous experiences at Rocha locations, I was excited to see a location come to Syracuse. I waited to try it, as to avoid the new franchise glitches. 5 or so months in, it was time to give it a shot. I will start by saying, it pains me to want to give them 3 stars. The food is great. Most of the employees are very friendly. The store is clean. However, I can't look past some things. While they are nice, that are noticeable slow. It seems they can't remember what you asked for seconds after you say it. Not the end of the world. More bothersome is the fact that there is a lot of face touching going on. The woman behind the counter actually wiped the corner of her mouth with the part of her atm where the wrist and end of the glove meet. She hung out for a bit after that, and did eventually go out back. I'm hoping she changed her glove and washed. 🤞 It would appear that they don't have a dedicated cashier, which does slow things down. Overall, none of these things are worth a 3 star rating, as they are still new and I'd hate to see them fail over a premature rating. I'll be back. Hopefully it will be straightened...

Never thought I’d be leaving this review considering I used to work here. It seems they’ve changed management since and it’s most definitely showing. My past two and last two times coming here I have had my order messed up both times. The most recent of which is where I ordered a cheesesteak sub on my lunch break with banana peppers, onions and mushrooms. After walking back to work I open my sub and come to find out every vegetable on the menu except for those 3 were on the sub. When I called to see what they could do to make it right, the manager forced a minimum wage employee to talk to me while she asked him all the questions I did. All in all I was told I had to come back to get refunded, so I decided to just call it my last time ever eating here, sad as this place used to be quality. Whoever the short bald manager doesn’t care to be there and I have never seen him doing anything productive in my multiple times...